Sr. Analyst, Workforce Analytics

Comcast-posted about 1 year ago
Full-time • Mid Level
Philadelphia, PA
10,001+ employees
Broadcasting and Content Providers
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The Sr. Analyst, Workforce Analytics position at Comcast involves working cross-functionally to collect and analyze data to identify trends and inform business strategies. The role requires developing models and utilizing various data sources to provide actionable insights that optimize business processes and predict outcomes. The analyst will engage in deep analyses, including customer segmentation and sentiment analysis, to support key business decisions and enhance customer experiences.

  • Work with business leaders to understand data and analysis needs and develop technical requirements.
  • Determine relevancy of data and identify alternative data sources as needed.
  • Analyze large, complex data to derive actionable business insights using self-service analytics and reporting tools.
  • Query disparate big data platforms such as Teradata, SQL Server, Hadoop, and AWS.
  • Combine data from various sources to complete analyses.
  • Identify key business drivers and insights through exploratory data analysis and hypothesis testing.
  • Develop forecasting models to predict sales, demand, and other key business metrics.
  • Analyze campaign results to measure effectiveness and identify improvement opportunities.
  • Communicate findings through narrative-driven presentations and effective data visualizations to executives.
  • Promote a culture of excellence, data-driven discussions, and teamwork.
  • Stay current with emerging trends in analytics, statistics, and machine learning.
  • Bachelor's Degree in a relevant field.
  • 5-7 years of relevant work experience in data analytics or business intelligence.
  • In-depth experience and knowledge in data analysis and modeling techniques.
  • Experience with natural language processing (NLP) techniques.
  • Familiarity with A/B testing methodologies.
  • Knowledge of customer sentiment analysis.
  • Comprehensive health insurance coverage.
  • 401k retirement savings plan.
  • Paid time off and holidays.
  • Employee discounts on products and services.
  • Professional development opportunities.
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