Sr. Analyst, Training Content, Popeyes Louisiana Kitchen, US&C

Restaurant Brands International•Miami, FL

9d•Onsite

About The Position

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Job Summary: The Sr. Analyst, Training Content designs and delivers effective training solutions that support consistent execution across Popeyes restaurants. Reporting to the Sr. Manager, Operations Training, this role partners with cross-functional teams and vendors to translate operational priorities into clear, engaging learning experiences that drive operational excellence and a strong guest experience. RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week.

Requirements

Bachelor’s degree in Instructional Design, Education, or related field.
3-5 years of experience developing training content, preferably in multi-unit, operations-driven environments; restaurant industry experience strongly preferred.
Proficiency with instructional design and creative tools, including Adobe Creative Suite (InDesign, Illustrator, Photoshop, After Effects), Articulate Storyline 360, Adobe Captivate, Canva, and related software.
Strong understanding of adult learning theories and instructional design methodologies.
Advanced Microsoft PowerPoint skills.
Strong analytical, written, and verbal communication skills .
Demonstrated ability to manage multiple projects and collaborate effectively across teams.
Passion for Learning & Development and continuous improvement.

Responsibilities

Training Content Development & Design: 50%
Design and develop execution-focused training materials, including job aids, Standard Operating Procedures (SOPs), execution guides, videos, and eLearning modules for restaurant Team Members, Managers, and District Managers.
Apply adult learning principles and instructional design methodologies (e.g., ADDIE, SAM, experiential learning) to ensure content is practical, engaging, and easy to apply on the job.
Translate complex operational, marketing, and technology concepts into clear, plain-language content for frontline teams.
Create and manage visual assets (photos, videos, graphics) that support learning objectives and operational clarity.
Use instructional design and creative tools, such as Adobe Creative Suite (Illustrator, Photoshop, After Effects, InDesign), Articulate Storyline 360, Adobe Captivate, Canva, and video editing software.
Stakeholder Partnership, Project Management & Vendor Coordination: 25%
Partner with cross-functional stakeholders to align training with operations priorities and validate accuracy.
Recommend appropriate learning modalities (digital, video, performance support) based on business needs and field realities.
Lead multiple training projects from concept through launch, managing timelines, milestones, and priorities.
Coordinate with external vendors to develop content, ensuring deliverables meet quality, brand, and timeline expectations.
Incorporate stakeholder and field feedback to continuously improve training quality and effectiveness.
Performance Enablement & Continuous Improvement: 25%
Analyze operational performance data and field feedback to identify learning needs and root causes.
Design targeted learning solutions tied to measurable operational outcomes.
Own the lifecycle of Operations Training content, including audits, updates, version control, and retirement of outdated materials within team SharePoint.
Communicate training updates through established channels and support field teams with training-related questions.

Benefits

Benefits at all of our global offices are focused on physical, mental and financial wellness.
We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

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