Sr. Analyst, Technical Support

Warner Bros. Discovery•Atlanta, GA

About The Position

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role: Responsible for protecting organizational assets by managing physical security systems and providing technical support for security technologies. This role combines risk assessment with hands-on troubleshooting of security hardware and software.

Requirements

5+ years of prior experience in a related field (media, entertainment, business
Experience with physical security systems and technical support.
Familiarity with networking basics and system integrations.
Strong problem-solving and communication skills.
Excellent written and verbal communication
Superb relationship building skills.
Work collaboratively w/small teams.
Ability to handle multiple assignments concurrently.

Nice To Haves

Certifications like PSP or IT-related credentials (CompTIA, Network+) are a plus.

Responsibilities

Monitor and maintain physical security systems (CCTV, access control, alarms).
Provide technical support for security devices and related software.
Troubleshoot and resolve system issues, escalating to vendors when needed.
Conduct security audits and assist in risk assessments.
Respond to security incidents and prepare reports.
Train staff in security system usage and best practices.
Conduct physical security risk assessments and vulnerability analyses for facilities.
Develop and maintain security plans and emergency response protocols.
Ensure compliance with local, state, and federal regulations (e.g., NERC-CIP, DoD UFC).
Monitor and manage security systems such as CCTV, access control, alarms, and intrusion detection.
Perform regular maintenance and testing of security equipment.
Investigate security breaches and prepare detailed incident reports.
Coordinate with law enforcement and emergency services during incidents.
Develop and enforce physical security policies and procedures.
Provide training and guidance to employees on security measures and emergency protocols.
Promote a security-conscious culture within the organization.
Collaborate with external security vendors and internal teams for system upgrades and audits.