Sr Analyst Service Excellence - West
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Sr Analyst, Field Service Excellence is responsible for driving strategies and activities to improve Field Service Engineer technical and non-technical competencies within the designated areas. This is a key role joining the area leadership team to serve as the Area owner for training and mentoring, developing and approving mentors through a “train the‑ trainer” approach while leading mentor user groups and advanced in‑-person mentoring sessions for FSEs. ‑The Sr Analyst acts as a technical coach through DM huddle consulting, escalation support, and ownership of hot units to identify skill gaps, while continuously expanding technical expertise and driving T&I audits, service manual improvements, and AR-based training content. Establishes standards and best practices across FSE roles—including car stock, time management, and non‑technical onboarding—while partnering with senior leadership to close knowledge gaps, support Kaizen initiatives, and strengthen overall field capability. This position reports to the Area Service Director and is part of the Field Service Organization located within the West area territories and will be working remotely to cover West area territories.
Requirements
- Bachelor’s degree with a minimum 5 years of FSE experience
- Strong soft skills, mentoring/coaching (formal training to be provided, ELDP)
- Internal Bec Dx T3/T4 FSE
- Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role
- Ability to travel up to 70% of the time within assigned area. Will include overnight travel. Must live within reasonable distance of a major airport.
- Must have a valid driver’s license with an acceptable driving record
Nice To Haves
- M1/2s, with prior FSE role experience
Responsibilities
- Lead and manage mentoring programs: Own area mentoring strategy, approve and develop mentors using a train-the-trainer approach, and lead mentor user groups.
- Deliver advanced training and coaching: Conduct quarterly in-person mentoring sessions, provide technical coaching during DM huddles, and support escalations when senior technical resources are unavailable.
- Drive continuous skill and process improvement: Expand technical expertise (e.g., NPL), identify and close knowledge gaps for new hires, and promote best practices in time management and FSE role execution.
- Enhance tools and resources: Develop AR-based training materials, contribute to service manual improvements, maintain standard car stock templates, and perform T&I audits.
- Collaborate and lead improvement initiatives: Partner with senior leadership to identify gaps, support Kaizen activities, and use hot unit analysis to guide mentoring priorities.
Benefits
- Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
- We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
