Verizon Communications-posted 9 months ago
$60,000 - $123,000/Yr
Full-time • Entry Level
Remote • Joppa, MD
Telecommunications

When you join Verizon, you want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team.

  • Partner with key players to provide strategic insight into consumer broadband, video and voice services.
  • Deliver insight into call drivers and volume reduction opportunities, process and training efficiency, agent execution, customer reactions to initiatives, and pain points to improve customer experience.
  • Design and build call studies to answer key questions.
  • Build online observation forms for data collection.
  • Extract data and provide packaged analysis and presentation of results.
  • Train call analysts prior to studies to ensure accuracy in data capture.
  • Identify big picture trends across one or more lines of business.
  • Find drivers and solutions to issues and match findings to the intent of the request.
  • Translate results from varied data collection methods.
  • Utilize tools like Google Sheets, Excel, and other resources to develop ad-hoc insights.
  • Create Executive level presentations through Google Slides and PowerPoint.
  • Bachelor's degree or four or more years of work experience.
  • Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
  • Proficiency in Microsoft Office Suite/ Google Suite, with Excel, Sheets, and PowerPoint & Slides.
  • Proficiency with Excel and PowerPoint.
  • Experience in writing formulas and macros.
  • Experience with organizing data using Looker Studio and extracting data from Tableau and/or Qlik.
  • Experience with facilitation and communication across all levels of the organization.
  • Experience pulling and analyzing large multi-faceted data and making decisions or recommendations based on data observations.
  • Health and wellness benefits.
  • Short term incentives.
  • 401(k) Savings Plan.
  • Stock incentive programs.
  • Paid time off.
  • Parental leave.
  • Adoption assistance.
  • Tuition assistance.
  • Award-winning total rewards package.
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