Sr Analyst, OMS

Bath & Body Works•Gahanna, OH

About The Position

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully. This position will play a key role in leading and optimizing our Manhattan Active Omni Order Management System (OMS). A senior analyst will lead day-to-day operational support, functional analysis, troubleshooting, enhancements, and project participation to ensure OMS capabilities fully support business and customer needs. They will work closely with business partners, store operations, IT teams, and Manhattan Associates to ensure efficient order lifecycle management and seamless integration with other enterprise systems.

Requirements

10+ years experience with ecommerce Order Management platforms; Manhattan Active Omni preferred.
3-5 years experience with ecommerce Order Management platforms.
Advanced understanding of ecommerce OMS processes, functionalities, and end-to-end order lifecycle with data mappings, configurations, validations and application support.
Expert in application interfaces for order capture, order fulfillment and management, order tracking, and customer interactions.
Proficient in conveying technical processes to various levels within the organization
Awareness of different fulfillment channels, supply chain and omni channel customer experiences.
Experience leading testing processes, writing test scenarios and scripts, and validating functional requirements to provide end-user training and documentation around order management processes.
Understanding of cloud platforms and able to use APIs for data exchange between applications, with general usage of API tools, like Postman.
Experience working with issue tracking and project management tools, such as JIRA, Confluence, SharePoint.
End-to-end implementation experience with an Order Management platform.
Knowledge of SCI reporting, technical understanding of cloud implementation projects, and experience with production rollout and support is preferred.
Bachelors degree or equivalent experience

Nice To Haves

Knowledge of SCI reporting, technical understanding of cloud implementation projects, and experience with production rollout and support is preferred.

Responsibilities

Lead ongoing Manhattan Active Omni project implementation.
Monitor and handle daily OMS processes, including order orchestration, allocation, fulfillment, and returns.
Identify and resolve OMS-related incidents and integration issues, coordinating with technical teams when necessary.
Track, document, and analyze recurring issues to identify root causes and propose solutions.
Analyze and document OMS configurations, workflows, and business rules to ensure they align with operational needs.
Capture and document requirements for new features, changes, and enhancements.
Perform impact analysis for system changes to assess downstream effects on order flow and integrations.
Develop and implement test cases for OMS enhancements, configurations, and integrations (UAT, regression, smoke testing) and collaborate with QA teams to ensure test coverage meets requirements.
Support go-live activities, including deployment validation and post-implementation monitoring.
Partner with teams (ecommerce, stores, supply chain, customer service) to understand needs and translate them into system requirements.
As technical lead, you are aware of all activities with in and outside of your team to identify dependencies, risks, issues, and execution to ensure delivery is on-time and with quality.

Benefits

Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
401k with company match and Associate Stock Purchase with discount
No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
Tuition reimbursement and scholarship opportunities for post-secondary education programs
40% merchandise discount and gratis that encourages you to come back to your senses!

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