Collaborate with internal teams to influence the quality and effectiveness of internal control processes. Evaluate and recommend alternative solutions to improve internal control systems. May act as a subject matter resource for entry level and developing colleagues Conduct assessments of internal control effectiveness and compliance. Engage in continuous improvement initiatives to enhance internal control practices. Responsible for the execution of risk management activities within the Service Experience Organization in collaboration with the Business Unit Compliance Officer (BUCO) Conduct end to end Issue Management activities in accordance with policy including identification, documentation, and timely remediation Work with cross-functional BRCLs (Business Risk and Control Partners) when triaging potential gaps or breakdowns as identified by Service Experience Contribute to the development and implementation of Service Experience's internal control processes Support Service Experience process owners in creating and maintaining relevant Policies and Procedures Collaborate with team members to identify efficiencies and improvements in internal controls Participate in team discussions to provide insights and suggestions for process enhancements Provide guidance into First Line execution of Process Assurance Monitoring and analyze results for risks to the business Represent business line in first line risk forums Operate with strong integrity with the ability to handle projects of a sensitive and confidential nature 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Bachelor's degree or equivalent 5+ years of Audit, Risk, Compliance, Regulatory, banking, or similar experience Experience in managing risks, controls, and/or compliance obligations, preferably in the financial industry including managing or supporting the following: The identification, assessment, control, and response to risks; Execution of risk response plans, including the development, prioritization, and communication of; Driving adherence to risk and compliance policies and procedures; Monitoring key risks and identifying emerging risks; and Navigating within a three lines of defense model to address risk matters Experience in control and/or process design Track record of driving action to support business results Professional certifications preferred (e.g., CAMS, CISA, CIA, CPA, or equivalent regulatory compliance certifications) Ability to provide internal controls expertise through a practical, business lens Ability to solve unique and high complexity problems that have a broad impact on business Ability to explain highly complex, difficult and/or sensitive information Ability to expertly gain buy-in and collaboration from stakeholders both inside and outside of the organization
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees