Sr Analyst, Internal Controls

PayPal • San Jose, CA

1d • $98,000 - $140,250 • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job collaborates with internal teams to influence the quality and effectiveness of internal control processes. It involves evaluating and recommending alternative solutions, conducting assessments, and engaging in continuous improvement initiatives. Job Description: Essential Responsibilities: Collaborate with internal teams to influence the quality and effectiveness of internal control processes. Evaluate and recommend alternative solutions to improve internal control systems. May act as a subject matter resource for entry level and developing colleagues Conduct assessments of internal control effectiveness and compliance. Engage in continuous improvement initiatives to enhance internal control practices. Minimum Qualifications: 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: Partner closely with Servicing Experience business leaders and our Second Line of Defense (SLOD) partners to identify and assess risks pertaining to the business. Your insights from risk assessments will form the basis for risk response strategies and prioritization, guiding risk mitigation activities and monitoring efforts. Your day to day Evaluating the inherent risks associated with Service Experience processes. Identifying and assessing corresponding controls to determine the strength of the control environment. Analyzing the need for additional controls and evaluating residual risks. Analyzing key risk metrics for Service Experience, extracting valuable insights from dashboards and reporting tools to support decision-making processes and drive risk mitigation strategies. Articulating and presenting escalated risks to management, providing clear assertions on risk exposure and highlighting potential impacts on Service Experience operations and objectives. Developing and maintaining comprehensive inventories of risks and controls to facilitate effective risk management and control optimization. Identifying control gaps resulting from new regulatory requirements and product changes across Service Experience, proactively addressing potential risks and ensuring compliance with evolving regulations. Maintaining accurate and up-to-date data in Governance, Risk, and Compliance (GRC) tools for areas under responsibility, ensuring transparency and efficiency in risk management processes. Maintain strong understanding of key risk management principles and PayPal products and services within area of responsibility. What do you need to bring Risk, Compliance, banking, process management, or similar experience. Experience in process mapping and documentation. Experience in managing risks, controls, and/or compliance obligations, preferably in the financial industry including managing or supporting any of the following: The identification, assessment, control, and response to risks; Execution of risk response plans, including the development, prioritization, and communication of; Driving adherence to risk and compliance policies and procedures; Monitoring key risks and identifying emerging risks; and Navigating within a three lines of defense model to address risk matters. Experience in control and/or process design Track record of driving action to support business results Possess the credibility and reputation to achieve effective working relationships with senior leaders across a matrixed organization Ability to provide risk knowledge through a practical, business lens Explains information to others in straightforward situations, which includes some sensitive information Ability to understand the nuance and risk interaction between product, jurisdiction, and function Demonstrates strong and effective collaboration skills and ability to operate comfortably within a complex cultural, global environment. Confidently and effectively solves low/moderate complexity problems without additional support. Consults with leadership on more complex problems by gathering facts and providing recommendations on the best solution Strong project management skills Ability to multitask and manage competing priorities to meet deadlines Demonstrated ability to learn quickly, manage projects and drive/achieve results Subsidiary: PayPal Travel Percent: 0 - The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: San Jose, California | ($98,000.00 - $140,250.00 Annually) Additional Location(s) | Pay Range: No other locations are assigned to this requisition currently. Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. If you would like your profile to be deleted from our system, please let us know Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience. When applying for a job you are required to create an account, if you have already created an account - click Sign In. Creating an account will allow you to follow the progress of your applications. Our system does have some requirements that will help us process your application, below are some guidelines for creation of your account: Provide full legal First Name/Family Name – this is important for us to ensure our future hires have the right system set up. Please Capitalize first letter of your First and Last Name. Please avoid using fully capitalized text for your First and/or Last Name. NOTE: If your name is hyphenated or has multiple capitalization, please use the same format as your government ID. Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience.

Requirements

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Risk, Compliance, banking, process management, or similar experience.
• Experience in process mapping and documentation.
• Experience in managing risks, controls, and/or compliance obligations, preferably in the financial industry including managing or supporting any of the following: The identification, assessment, control, and response to risks; Execution of risk response plans, including the development, prioritization, and communication of; Driving adherence to risk and compliance policies and procedures; Monitoring key risks and identifying emerging risks; and Navigating within a three lines of defense model to address risk matters.
• Experience in control and/or process design
• Track record of driving action to support business results
• Possess the credibility and reputation to achieve effective working relationships with senior leaders across a matrixed organization
• Ability to provide risk knowledge through a practical, business lens
• Explains information to others in straightforward situations, which includes some sensitive information
• Ability to understand the nuance and risk interaction between product, jurisdiction, and function
• Demonstrates strong and effective collaboration skills and ability to operate comfortably within a complex cultural, global environment.
• Confidently and effectively solves low/moderate complexity problems without additional support.
• Consults with leadership on more complex problems by gathering facts and providing recommendations on the best solution
• Strong project management skills
• Ability to multitask and manage competing priorities to meet deadlines
• Demonstrated ability to learn quickly, manage projects and drive/achieve results

Responsibilities

• Collaborate with internal teams to influence the quality and effectiveness of internal control processes.
• Evaluate and recommend alternative solutions to improve internal control systems.
• May act as a subject matter resource for entry level and developing colleagues
• Conduct assessments of internal control effectiveness and compliance.
• Engage in continuous improvement initiatives to enhance internal control practices.
• Partner closely with Servicing Experience business leaders and our Second Line of Defense (SLOD) partners to identify and assess risks pertaining to the business.
• Your insights from risk assessments will form the basis for risk response strategies and prioritization, guiding risk mitigation activities and monitoring efforts.
• Evaluating the inherent risks associated with Service Experience processes.
• Identifying and assessing corresponding controls to determine the strength of the control environment.
• Analyzing the need for additional controls and evaluating residual risks.
• Analyzing key risk metrics for Service Experience, extracting valuable insights from dashboards and reporting tools to support decision-making processes and drive risk mitigation strategies.
• Articulating and presenting escalated risks to management, providing clear assertions on risk exposure and highlighting potential impacts on Service Experience operations and objectives.
• Developing and maintaining comprehensive inventories of risks and controls to facilitate effective risk management and control optimization.
• Identifying control gaps resulting from new regulatory requirements and product changes across Service Experience, proactively addressing potential risks and ensuring compliance with evolving regulations.
• Maintaining accurate and up-to-date data in Governance, Risk, and Compliance (GRC) tools for areas under responsibility, ensuring transparency and efficiency in risk management processes.
• Maintain strong understanding of key risk management principles and PayPal products and services within area of responsibility.

Benefits

• Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
• PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding.
• For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
• At PayPal, we’re committed to building an equitable and inclusive global economy.
• That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.
• We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
• PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
• In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level