Sr Analyst II Cloud Engineering

DXC Technology

11h

About The Position

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world. Accelerate your career and reimagine the possibilities with DXC! We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

Requirements

2-4+ years of hands-on in a support or development role in Boomi or in any related integration platform
Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role years of experience in software engineering or related field
Proficiency in 1 or more software languages and development methodologies
Basic coding and debugging skills
Basic understanding of cloud technologies
Strong problem-solving skills and teamwork

Nice To Haves

Advanced degree in a related field a plus
Relevant cloud certifications and experience with cloud providers (e.g., AWS, Azure) a plus

Responsibilities

Provide Tier 2 support for incidents, service requests, and enhancement queries.
Assist in cloud engineering projects and tasks, contributing to project success.
Collaborate with team members to deploy, maintain, and optimize cloud solutions.
Troubleshoot and resolve issues as per the severity within the SLAs.
Perform detailed root-cause analysis and document solutions and workarounds.
Work closely with business users to understand issues, replicate problems, and validate fixes.
Collaborate with Tier 1 support, technical teams, and NetSuite administrators to escalate and resolve complex issues.
Support configuration changes, testing, and updates as part of release cycles.
Identify recurring issues and recommend long-term solutions or process improvements.
Maintain accurate case logs, knowledge base articles, and support documentation.
Ensure timely communication and updates to stakeholders.
Ability to analyze complex issues, interpret logs, and perform data or configuration checks.
Strong communication skills with the ability to explain technical concepts to non-technical users.
Ability to work independently in a fast-paced environment with tight deadlines.