Sr. Analyst, Franchisee Training, Burger King, US

Restaurant Brands International • Miami, FL

7d

About The Position

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Job Summary: The Store Operations Trainer plays a critical role in ensuring new franchisees and Crown Your Career (CYC) candidates are fully prepared to operate successful Burger King restaurants. This position focuses on hands-on, shoulder-to-shoulder training in restaurant operations, certifying and tracking progress, and providing on-site support during key franchise ownership transitions. When not actively supporting franchisee training, the trainer contributes to the continuous improvement of training programs and materials. This role is primarily aligned to franchisee onboarding, transition support, and CYC candidate development. During periods without active franchisee onboarding or support, the Sr. Store Operations Trainer may support planned BK Corporate-Owned Store Operations training priorities in the Miami market, as aligned between Franchisee Excellence and Operations Training organizations

Requirements

• Minimum 3–5 years in restaurant operations or training, preferably in QSR or franchised environments.
• Strong coaching and communication skills; ability to work independently and travel as needed.
• Hands-on leader, adaptable, detail-oriented, and passionate about operational excellence.
• Up to 30% travel to support openings and training across designated regions.
• Travel expectations may flex during periods of Company Operations support or market readiness initiatives, with leadership alignment.

Responsibilities

• Deliver comprehensive, in-restaurant operations training to new franchisees and CYC candidates.
• Provide shoulder-to-shoulder coaching on all aspects of daily operations, including food safety, guest experience, scheduling, sales building, and four-wall profitability.
• Certify, track and report candidate progress against defined operational benchmarks
• Serve as boots-on-the-ground support during the first week(s) of new franchisee openings, ensuring operational readiness and smooth execution.
• Partner with local Franchise Business Partners (FBPs) to align on support plans and address any operational challenges.
• Reinforce learning for CYC candidates through ongoing coaching and feedback.
• Collaborate with program managers to ensure candidates meet competency milestones.
• When not assigned to active franchisee onboarding or opening support, assist in refining training programs, materials, and processes based on field insights.
• Support occasional Operations training priorities in the local corporate-owned market (e.g., leadership certification support, LTO training assistance, or market readiness initiatives), as aligned between Franchisee Excellence and Operations Training leadership.
• Identify opportunities to enhance operational training effectiveness and scalability.

Benefits

• Benefits at all of our global offices are focused on physical, mental and financial wellness.
• We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees