Sr Analyst,Digital Merch

CVS Health

6d•Hybrid

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary CVS is a Fortune 4 company aiming to deliver best-in-class personalized omnichannel experiences through relevant and rewarding delivery and loyalty programs. We are looking to recruit the best talent in the world to help propel us to this goal. The company has invested in state-of-the-art technology and deep expertise in analytics and data science to continuously strive for excellence and innovation in this space. As part of the Omnichannel Value and Engagement team, the Omnichannel Analytics team leads our mission to be a customer-centric, data-driven organization. This team aggressively tracks CVS’ customer journeys across the Front Store and Pharmacy by defining and executing data strategies derived to enable growth using customer behavior, needs, intents, and responses. In addition, the team supports advanced analytics and hypothesis-driven approaches that quickly transform data into actionable, customer-centric insights in fast-moving and energizing environment. The ideal candidate is detailed oriented with the ability to quickly understand complex situations, manage multiple urgent tasks, and communicate in an open and honest way that quickly builds trust and respect. This position is hybrid remote or on site at one of our Analytics Hubs (Boston, New York City, Hartford, Chicago, or Rhode Island) and will report to the Sr. Manager of Omnichannel Analytics with consistent exposure to senior leadership within the Omnichannel division of Retail and Pharmacy. One of the many projects you could be working on: Lead Omnichannel Data Strategy Initiatives: Support the development and implementation of a best-in-class insights that powers personalized consumer experiences. Innovate Self-Service Analytics: Enhance and expand our self-service reporting ecosystem to empower business users with actionable insights. Deliver Impactful Insights: Analyze complex data sets and curate insights that influence how we engage with consumers today and in the future. Improve Customer Experience Across Channels: Use analytics to identify friction points and opportunities across eCommerce and retail touchpoints, ensuring a consistent and seamless omnichannel experience. Collaborate Across Analytics Functions: Partner with Data Strategy, Engineering, Science, and Product teams to unlock data, create powerful datasets, and develop tools and dashboards that drive business value. Explore New Data Opportunities: Be curious—identify and integrate new data sources to deepen our understanding of consumer behavior. What we’re looking for from you: Analytical Problem Solver: You approach complex challenges with logic and statistical rigor, translating technical problems into simple, actionable business solutions. Influential Communicator: Proven ability to leverage data to influence stakeholders and leadership, driving strategic decisions. Clear & Impactful Storyteller: Skilled at articulating complex concepts in a clear, concise, and compelling manner. Entrepreneurial Mindset: Comfortable working in ambiguity and delivering results in a fast-paced, dynamic environment.

Requirements

3+ years of hands-on experience of data analysis, using any of quantitative analytics tool (SQL, Python, Snowflake etc.)
3+ years of experience working in analytics, driving high impact analysis with a track record of delivering insights and business results
2+ years of experience in developing tableau dashboards
1+ years of experience in developing and implementing strategies

Nice To Haves

Minimum 3 years of experience generating insights through advanced analytics.
Experience working in an omnichannel environment.
Strong problem-structuring and quantitative reasoning skills.
Proficiency in Microsoft Excel and PowerPoint for analysis and presentation.
Familiarity with advanced analytics techniques, including statistical modeling.
Experience with large-scale data platforms, including cloud-based and terabyte-level databases.

Responsibilities

Develop, document, and maintain foundational data assets in partnership with Data Engineering and Analytics teams.
Translate business problems into analytical solutions that drive measurable outcomes.
Identify key drivers of business value and convert them into actionable opportunities.
Create impactful presentations for senior leaders and internal partners.
Proactively identify and resolve barriers to analytical initiatives.
Manage timelines to ensure timely delivery of solutions.
Leverage analytics to optimize customer journeys across eCommerce and the digital pharmacy experience, improving personalization, reducing friction, and enhancing overall experience.

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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