Sr. Analyst, CX Process Optimization (Pacific Time preferred)
Aura
256d•$105,000 - $120,000
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About The Position
Aura is looking for a Sr. Analyst / Lead, CX Process Optimization Lead to drive innovation, scalability, and operational excellence across our Customer Experience (CX) function. This high-impact role will lead cross-functional initiatives that streamline workflows, implement AI automation platforms, and elevate both agent and customer experience. This position is remote within the US. Preference will be given to candidates in the Pacific Time Zone, or who are willing to work PT hours on a regular basis, to align with the hiring manager.
