Sr. Analyst, Customer Operations Arrears Command Center
About The Position
The Sr. Analyst will play an integral role in the Arrears Command Center credit team by synthesizing and preparing transactional customer data for departmental leadership in support of data driven strategic evaluation. The role includes performing in-depth analysis around credit and collections activities and identifying operational efficiency improvements as well as cost reduction opportunities relative to the Command Center business sub-units. The Sr. Analyst will design, develop, implement, and leverage various database systems to provide the Command Center leads and the broader department the required analytics and recommendations vital to managing customer arrearages and the credit and collections portfolio.
Responsibilities
- synthesizing and preparing transactional customer data for departmental leadership
- performing in-depth analysis around credit and collections activities
- identifying operational efficiency improvements
- identifying cost reduction opportunities relative to the Command Center business sub-units
- design, develop, implement, and leverage various database systems to provide the Command Center leads and the broader department the required analytics and recommendations vital to managing customer arrearages and the credit and collections portfolio.
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
