Sr. Analyst, Advisor Experience, Design and Execution | Investment Products

LPL Financial•San Diego, CA

About The Position

Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals. The Investment Products team within LPL’s Investment Management Solutions (IMS) group is responsible for delivering a highly competitive set of investment solutions across LPL’s brokerage and advisory platforms. This includes the platform and product offering, advisor/client access to solutions, and promotional activities. The team’s goal from an investment product management perspective is to enhance our advisors’ and their clients’ experience and ability to grow and to enhance our firm’s economic and risk profiles. Job Overview: This role will be responsible for driving operational excellence by managing end-to-end project workflows, analyzing performance metrics, and implementing solutions to meet advisor demand, their clients' needs, and firm-wide goals. The Senior Analyst will translate complex data into actionable insights, optimize processes, and lead cross-functional teams such as legal, compliance, trading, sales/business development teams and other home office teams to collectively create great client outcomes, ensure timely delivery and strategic alignment.

Requirements

Bachelor's degree
4 years of related experience in the financial services industry.
The position requires a candidate with strong organization, communication and stakeholder management skills to influence across departments.
The ability to lead in partnership with other teams within IMS and across the organization is critical to the role. Also requires proficiency in investment product knowledge and project management experience.
Experience with investments, technology and the ability to operate independently to advance projects and handle advisor escalations are baseline skills required of the role.
Proficiency in SQL, Excel, Python, and BI visualization tools (Tableau/Power BI).

Responsibilities

Project Management: Define requirements, set up workflows, lead user acceptance testing (UAT), and manage project lifecycles to ensure high-quality, on-time delivery.
Process Improvement: Identify gaps and optimize processes through Root Cause Analysis (RCA) and automation.
Stakeholder Management: Act as a key liaison between Technology, Investment Product, other home office teams and third party vendors to resolve issues and report on status.
Operational Execution: Support daily operations by actively managing inquiries and advisor requests, ensuring timely resolution to maintain high advisor satisfaction. Ensure technology, processes and support systems used by advisors continue to be efficient, reliable and user-friendly. Proactively monitor order flows, trade activity, and platform usage to identify and resolve gaps and friction points Act as a subject matter expert (SME) and first point of contact for operational issues, driving them to resolution.
Performance Analysis: Track Key Performance Indicators (KPIs), analyze trends, and create dashboards (SQL, Tableau, Excel) to support decision-making.
Reporting & Communication: Prepare regular reports and Powerpoint presentations for management regarding operational performance, system degradation, or project status.