Sr Analyst, Account Management Strategy

Avant • Chicago, IL

3d • $66,000 - $88,000 • Hybrid

About The Position

Avant is adding to our Account Management Strategy team! We are looking for an entrepreneurial, self-driven candidate who is passionate about problem solving and interested in making a difference. This person will be a key member of our account management team and responsible for supporting the development and tracking of our end to end account management and servicing strategy. If you are looking for an opportunity to join a great team where you can be yourself, deepen your skills and experiences, and find new areas of inspiration then consider a career at Avant!

Requirements

• Bachelor's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering. Master is a plus
• Experience with analyzing large datasets and ability to deliver insights and recommendations to executive leadership
• Proficient with writing SQL queries, Python/R, Power BI, Tableau, Looker, Excel, and PowerPoint
• 1+ years of experience in any analytics discipline.
• Strong analytical, problem solving, and critical thinking skills
• Ability to initiate and drive projects to completion with minimal guidance
• Intellectual curiosity and aptitude to pick up new technical skills and domain knowledge
• An inquisitive, logical mindset with an attention to details- they matter!
• Strong written and oral communication skills with both technical and non-technical audiences

Nice To Haves

• Experience in consumer finance, credit cards and personal loans preferred.

Responsibilities

• Develop customer segmentation models and design contact and treatment strategies (i.e. credit line increase/decrease, APR adjustment, overlimit authorization, etc.) by working with large, structured, and unstructured datasets.
• Develop business cases, assess the impact and track the outcome of said strategies
• Maintain and update the account management and credit policy and procedure to reflect the new strategy changes
• Use quantitative and analytical techniques to balance customer and business impact of strategies, build financial models to foresee the long term strategy impact to business KPIs
• Implement tests to drive strategy enhancement and optimization.
• Design rich data visualizations to communicate complex ideas to business leaders and executives.
• Collaborate with key stakeholders across lines of business to improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business.
• Prepare, analyze, and summarize various weekly, monthly, and periodic strategy results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts.
• Assess and address issues to identify and implement improvements toward efficient account management and servicing operations.

Benefits

• Choice of great Medical, Dental, and Vision Insurance Plan options
• 401(k) match
• Flexible Time Off
• Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)
• Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program
• Lunch Allowance (Fooda) and In-office Snacks
• Summer Fridays
• Fun In-Office and Virtual Social Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees