Sr. AI Transformation Consultant, Contact Center
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About The Position
At Genesys, we are redefining Experience as a Service by empowering organizations to build trust and deliver world-class customer and employee experiences. As a Senior AI Transformation Consultant, you will play a critical role in helping customers develop and execute AI strategies that drive real business value. You will leverage AI-driven innovations to transform contact centers, improve operational efficiency, and enhance customer experiences. As part of the CX Advisory practice, you will focus on AI transformation, digital transformation, AI-powered experience identification, operational excellence, and value realization. This role requires a deep understanding of contact center operations, AI technologies, and executive-level consulting. You will also be responsible for developing business cases that quantify the impact of AI, ensuring that stakeholders understand the ROI and strategic value of AI investments.
