Sr AI Strategy Manager
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About The Position
The Sr AI Strategy Manager is accountable for leading the success of T-Mobile's AI-powered products, platforms, and experiences. This role involves the identification of the intersection of unmet customer needs (opportunity), technical feasibility, business objectives, funding availability, and cross-functional partner leadership to deliver against the opportunity. This role will play a crucial part in enhancing AI-driven frontline tools, including Virtual Voice Assistants and AI-powered customer support Tools, ensuring AI solutions improve customer experience. Additionally, the Sr AI Strategy Manager will inspect the quality, accuracy, and effectiveness of AI tools, leveraging data-driven insights to optimize performance and ensure alignment with business goals. The ideal candidate should also have experience in User Experience (UX) and customer journey design, integrating AI-driven personalization strategies to create seamless, engaging, and customer-centric experiences. The Sr AI Strategy Manager uses deep problem-solving and analytical skills to effectively frame complex problems, present thoughtful recommendations, and guide strategic and operational decisions impacting business growth. This role takes lead on bringing partners together to gain cross-functional alignment and develop a business strategy that is executable. This role uses data from internal and external sources to perform detailed analysis, identify trends and define fields of opportunity for the line of business/function. The Sr AI Strategy Manager communicates complicated data, logic, and solutions in a clear and concise manner. This leader works cross-functionally at all levels, including senior leadership, to drive strategy adoption and execution. This role uses a data-driven approach when collaborating across teams to influence change and shape business growth. This role requires leadership, customer empathy, strategic thinking, and analytical expertise to build the strategy behind AI-powered platforms that deliver contextual and personalized interactions to drive growth to the business and positively impact customer experience.
