Sr. Agent, Team Member Relations

Brinker International • Coppell, TX

7h • Hybrid

About The Position

What does it mean to be a BrinkerHead? It means creating moments that make
everyone feel special — whether you’re supporting our restaurants, celebrating
wins with your team, or sparking ideas that keep Guests coming back. We play
like a team, take pride in our culture, and know that life’s too short not to
work happy.

At Brinker’s Restaurant Support Center (RSC), every role fuels the success of
our brands — Chili’s® Grill & Bar and Maggiano’s Little Italy® — and directly
impacts Team Members and Guests. From bold ideas to everyday support, we help
create a fun atmosphere, great food and drinks, and the kind of hospitality that
keeps everyone coming back. Here, you’ll discover opportunities for career
growth, belonging, wellbeing, and plenty of chances to work hard and have fun.

Brinker International is an equal opportunity employer. We’re proud to provide a
welcoming, respectful environment where everyone can thrive.

Job Summary

This TM will work primary as a TMR investigator for one region and work on the
TMR hotlines (TMR Mailbox and TM Hotline).

Requirements

• Strong Judgment, Objectivity & Discretion in High-Volume, Fast-Paced Settings
• Ability to collect information, identify themes/trends across cases or regions, and translate insights into action plans
• Excellent Communication & Relationship-Building (Including Difficult Conversations)

Nice To Haves

• Restaurant management a plus
• Bilingual a plus

Responsibilities

• Conduct workplace investigations for one region.
• Correspond with TMs and MGRS via the TM hotline and TM Relations Mailbox.
• Support intake for Payroll 
• Work as backup to our TMR Agents on the TM Hotline 
• Work as backup to any other TMR Specialists with workplace investigations

Benefits

• Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home.
• Benefits that support you: Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement.
• Enjoy our brands: Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®.
• Rewards for your impact: Annual bonus eligibility for every RSC Team Member.
• Wellbeing at work: On-site gym and fitness classes like yoga and boot camp.
• A culture worth celebrating: From company-wide events to a casual, collaborative atmosphere, you’ll find plenty of ways to connect, work hard, and play hard.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees