Sr Advisory Solutions Consultant - HRSD (US remote)

Astrica

104d

About The Position

Astrica is seeking a Senior Advisory Solutions Consultant to own the definition and delivery of client HRSD solutions across the full solution lifecycle. This hybrid, billable role combines pre-sales and delivery responsibilities, supporting sales teams with discovery, solution definition, estimation, proposals, and contracts, while also partnering with delivery teams to ensure ServiceNow engagements deliver measurable value. The ideal candidate will specialize in HR Service Delivery (HRSD) and act as the primary liaison between the ServiceNow platform team and HR business stakeholders. With a focus on Employee Workflows—including HR case management, Employee Center Pro experiences, preboarding/onboarding journey design, and Workday HCM integration—this role guides clients through HR service delivery transformation. Astrica Product Owners leverage deep HR process expertise and organizational change management skills to prescribe best practices, evaluate employee experience innovations, and serve as trusted HR functional advisors. They define customer needs, drive next-generation HRSD solutions, and contribute to expanding organizational ServiceNow HRSD capabilities.

Requirements

• 8+ years of experience as a Sr. Product Owner or Sr. Solution Consultant managing client engagements and opportunities; with at least 3+ years of ServiceNow platform experience for HR Service Delivery (HRSD) module and Employee Workflows suite.
• ServiceNow Certified System Administrator (required) and CSA or higher preferred, with hands-on experience performing Product Owner responsibilities, including backlog management, user story definition, stakeholder alignment, and coaching technical resources on HRSD configuration and development.
• Deep understanding of HR business processes, including employee lifecycle management, case management, onboarding/offboarding workflows, and HR service delivery best practices.
• Experience with Workday or other major HCM system integrations and employee data flows.
• Demonstrated experience with Agile methodology, including leading sprint planning, refining stories against HR business requirements, splitting epics, ordering HRSD development, and overseeing code migrations and defect remediation.
• Demonstrated ability to draft and own proposals, SOWs, and contract extensions, with strong writing and PowerPoint skills to create polished, client-facing materials.
• Strong ability to build trust, resolve escalations, and maintain positive client relationships.
• Excellent communication, organization, and problem-solving skills, with a detail-oriented and calm, adaptable approach.
• Background in pricing strategy, proposal development, or pre-sales support.
• Ability to act as a bridge between sales, delivery, and clients to ensure successful outcomes across the contract and project lifecycle.

Nice To Haves

• ServiceNow HRSD certifications (CIS-HRSD) and Employee Center Pro experience.
• ITIL v3 / 4 certification with HR service delivery application.
• Experience with multiple ServiceNow application areas, particularly Employee Workflows and Now Platform capabilities.
• HR industry knowledge and certifications (SHRM-CP, PHR, or similar HR credentials).
• Experience with Workday Spoke configuration and HCM integration patterns.

Responsibilities

• Own Product Delivery: Partner with clients to understand business needs, define user stories and acceptance criteria, prioritize backlogs, and ensure delivery teams build the right HRSD solutions on ServiceNow.
• Lead HRSD Workshops & Discovery: Facilitate functional discovery sessions and employee journey workshops, leveraging Astrica’s agile methodology to design preboarding, onboarding, and comprehensive HR case management workflows.
• Advocate for HR Best Practices: Define industry and client-specific HR processes, identify opportunities to optimize employee experience, and guide HR service delivery improvements and automation initiatives.
• Enable and Support HR Teams: Deliver training sessions, workshops, and documentation for HR end-users and IT staff to ensure adoption of HRSD capabilities and integrated Workday workflows.
• Drive Quality Solutions: Participate in functional testing, oversee user acceptance testing (UAT), and support deployment and go-live activities to ensure a smooth transition to ServiceNow HRSD.
• Pre-Sales Solutioning & Advisory: Partner with Astrica leadership to shape solution approaches, estimate work, present value to prospective clients, and draft clear, accurate contracts balancing client goals with delivery feasibility.
• Trusted Advisor: Act as a partner to client executives—able to shift seamlessly between product conversations, strategic discussions, and business value storytelling.
• Voice of the client: Serve as the trusted point of contact for client escalations, resolving issues quickly and professionally.
• Contract Creation: Draft clear, accurate, and compelling contracts that balance client goals with delivery feasibility.

Benefits

• Competitive pay that reflects your skills and certifications.
• Performance bonuses and annual reviews that celebrate growth.
• Unlimited vacation + flexible time off (because balance matters).
• Health, dental, vision, and 401(k) coverage.
• Career development support and learning incentives to keep you sharp.

What This Job Offers

• Career Level: Senior