Sr Advisor, Practice Performance (West Coast or Central Region)

Evolent

1d•$85,000•Remote

About The Position

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. What You’ll Be Doing: The Sr Advisor, Practice Performance leads provider onboarding, strengthens provider relationships, and drives performance improvement across markets. Serving as the primary liaison between Evolent and provider practices, this role guides onboarding, supports operational workflows, and ensures a high‑quality provider experience. (This is a remote position, but the person selected for this role must reside in the West Coast or Central region.)

Requirements

Must be able to travel up to 30% (REQUIRED)
4+ years in provider operations or related fields.
Knowledge of Medicaid/Medicare/Marketplace programs and key clinical specialties.
Understanding of provider operations, prior authorizations, claims, and coding (CPT, ICD‑9/10).
Proficiency in Word, Excel, and SharePoint.
Strong analytical, communication, and relationship‑building skills.
Highly organized, detail‑oriented, and effective under pressure.
Skilled at influencing change and improving provider experience.
Independent and collaborative.
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Provider Onboarding & Engagement Lead all provider onboarding and new market implementations.
Coordinate provider setup, training, and education on policies and workflows.
Maintain regular provider touchpoints to review performance and strengthen relationships.
Simplify processes and align internal teams to enhance provider experience.
Performance Management Oversee and improve the FastPass (goldcard) performance program.
Partner with practices to close performance gaps and meet quality and cost standards.
Serve as subject matter expert for assigned markets in client-facing meetings.
Analyze performance data, identify trends/outliers, and conduct root‑cause reviews.
Operational Support & Issue Resolution Resolve day‑to‑day operational issues, including provider inquiries and training needs.
Anticipate provider/practice needs and determine appropriate actions when navigating ambiguity.
Ensure provider satisfaction, retention, and timely issue resolution.