Sr. Administrative Support Assistant (Youth & Family Services)

County of Mecklenburg, NC•Charlotte, NC

2d•$21 - $26•Onsite

About The Position

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Youth and Family Services Division (YFS) of the Department of Social Services (DSS) provides a variation of services to safeguard children by strengthening the protective capacities of families whose children’s health, safety and well-being are at risk. The mission of DSS is to strengthen families and communities through a safety-net of services, collaborations, and hope. The Department’s vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team! Position Summary The Senior Administrative Support Assistant provides high‑level administrative, operational, and logistical support to district. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in a department. The Sr. Adm Assistant serves as a central coordination point for communication, scheduling, documentation, and project management. This is an on-site role 5 days a week. This position will be located at 10101 David Taylor Dr., Charlotte, NC 28262. In addition to your primary work location, this position may require occasional work at another Youth and Family Services worksite to meet business needs. (Locations: CCOB-720 E. 4th St, Charlotte, NC 28202, 3205 Freedom Dr., Charlotte, NC 28208, or Ella B. Scarborough-430 Stitt Rd, Charlotte, NC 28213).

Requirements

Minimum of four years of administrative experience
High School Diploma or equivalent
May require a valid North Carolina or South Carolina Driver's License
May require County Driving Privileges
Knowledge of Administrative and clerical procedures and systems using various computer operations, managing files and records
Principles and processes for providing customer and employee services
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Customer service
Coordination and organization Judgement and decision making Time management
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Data entry
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Bilingual (Spanish and English) proficiency oral and written preferred
Proficient in Microsoft Office Suite
Prior experience with CONCUR Software
Demonstrated organizational judgment with the ability to anticipate needs and manage responsibilities independently with minimal supervision.

Responsibilities

Provide administrative support to internal departmental staff
Respond to inquiries and resolves administrative issues that may arise
Prepare written correspondence such as memos, emails, presentations, forms, and other documents
Coordinate meetings, interviews and assist with program preparation Prepare, develop or maintain reports, manuals, or interview documents Conducts moderately complex research.
Perform confidential data entry, create, organize and maintain files Maintain supply levels and ordering stock
Use computers for various operations such as database management
Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented
Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
Some positions may be required to support enrollment and eligibility activities performed in the ISSI-CW system and PATH NC.
Some positions may be required to provide general guidance and direction to lower-level staff.