Sr Administrative Associate

RR Donnelley•Wheeling, WV

2d•$17

About The Position

The Senior Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters. The Senior Administrative Associate will be a proven subject matter expert that will assist with training, operational process improvements, and provide thought leadership to the wider team of Admins. ( denotes an “essential function”) Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge) Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc. Utilize appropriate logs and/or tracking software for all administrative support work Ensure that job tickets are properly filled out before beginning work Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues Meet contracted deadlines for accepting, completing, and delivering all work Troubleshoot basic equipment problems Assist in developing training plans and process maps for the administrative operation Deliver training plans to a team of Admins Serve as a subject matter expert and resource for junior employees Interact with clients in person, over the phone , via video or electronically Prioritize workflow Performs Quality Assurance on own work and work of others Answer telephone, emails, and place service calls when needed Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner

Requirements

High school diploma or equivalent education
Minimum (2) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more.
Formal education and/or training may be considered in lieu of experience
Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client
Familiar with other software programs for providing administrative support
Strong attention to detail; able to work on multiple projects simultaneously
Must have good organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
Able to exercise good judgment to make decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Ability to maintain professional composure when working with immediate deadlines
Ability to work both independently and collaboratively as part of a team
Ability to work in a fast-paced environment
Ability to communicate professionally both verbally and in writing
Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
Must be self-motivated with a positive attitude
Proven customer service skills are required to create, maintain, and enhance customer relationships

Responsibilities

Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
Utilize appropriate logs and/or tracking software for all administrative support work
Ensure that job tickets are properly filled out before beginning work
Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues
Meet contracted deadlines for accepting, completing, and delivering all work
Troubleshoot basic equipment problems
Assist in developing training plans and process maps for the administrative operation
Deliver training plans to a team of Admins
Serve as a subject matter expert and resource for junior employees
Interact with clients in person, over the phone , via video or electronically
Prioritize workflow
Performs Quality Assurance on own work and work of others
Answer telephone, emails, and place service calls when needed
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner