Sr Administrative Assistant, Emergency Dept

Houston Methodist•Houston, TX

About The Position

FLSA STATUS Non-exempt QUALIFICATIONS EDUCATION High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) Bachelor's degree or additional four years of experience (in addition to the minimum experience requirements listed below) in lieu of degree EXPERIENCE One year experience in administrative support role Experience with coordination of travel and expense management LICENSES AND CERTIFICATIONS Required SKILLS AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Possesses high-level skills in organization, customer service, professionalism, interpersonal relations, written and oral communication Proficient application of English grammar, punctuation, and sentence structure Ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment Exhibits initiative, proficiency, and adaptability to optimize the time of those supported Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism Demonstrates effective and appropriate decision-making, judgment, and confidentiality as well as attention to detail and follow-through Demonstrates ability to work alone and with a team Demonstrates proficient use of computer hardware and software, telecommunication, and other office equipment with the ability to navigate multiple systems simultaneously Proficient knowledge of Microsoft Office software programs, including Word, Excel, PowerPoint ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS Greets customers and responds to general and specific inquiries that require advanced department knowledge and critical thinking skills. Answers and triages customer calls and questions. Identifies and anticipates potential customer problems, communicates concerns to appropriate management; addresses issues as instructed, responding professionally at all times, and reports resolutions. Role models' healthy work relationships such as mitigation of conflict, leading problem-solving and resolution efforts. Serves as preceptor, mentor, and resource to less experienced staff. Recommends initiatives to improve department scores for employee engagement. SERVICE ESSENTIAL FUNCTIONS Manages and prioritizes multiple assignments simultaneously and effectively, e.g. acting as a department liaison between internal and external customers. Ensures that requests are handled in a swift manner to avoid interruption of services (such as patient flow or department/external communication). Independently maintains department schedule by coordinating calendars for department personnel, as appropriate, keeping them informed of schedule changes prior to meeting or appointment, arranging meetings, conferences, teleconferences and travel with minimal direction. Maintains and updates, when appropriate, department organizational chart, scope of service, department forms, department intranet website and/or policy and procedures. Records meeting discussions by attending meetings and recording key discussions and conclusions. QUALITY/SAFETY ESSENTIAL FUNCTIONS Reads, researches and routes correspondence. Drafts letters and documents; collects and analyzes information and initiates telecommunications for management/department, as appropriate. Independently collects information and coordinates preparation of reports, maintaining accountability for quality, completeness and accuracy of documents, protecting the integrity and privacy of information. Identifies and assesses issues and opportunities for improvement and implements changes following managerial review. Follows up on action items to ensure completion of assignments. FINANCE ESSENTIAL FUNCTIONS Independently orders and stocks supplies using sound judgement and fiscal responsibility. Ensures inventories of major supplies are never depleted in area and monitors office equipment, calling for service when needed. Reconciles monthly ordering documents. Accurately prepares appropriate requisitions and obtains signatures and approvals for the purchase requests and orders, contract renewals, or any internal/external services. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Promotes individual professional growth and development by meeting requirements for mandatory/continuing education. Completes and updates My Development plan on an on-going basis. Ensures own career discussions occur with appropriate management. Supports department-based and organization goals which contribute to the success of the organization; offers innovative solutions through participation in performance improvement projects and activities. SUPPLEMENTAL REQUIREMENTS WORK ATTIRE Uniform: No Scrubs: No Business professional: Yes Other (department approved): No ON-CALL Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below. On Call No TRAVEL Travel specifications may vary by department May require travel within the Houston Metropolitan area No May require travel outside Houston Metropolitan area No

Requirements

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
One year experience in administrative support role
Experience with coordination of travel and expense management
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Possesses high-level skills in organization, customer service, professionalism, interpersonal relations, written and oral communication
Proficient application of English grammar, punctuation, and sentence structure
Ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment
Exhibits initiative, proficiency, and adaptability to optimize the time of those supported
Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism
Demonstrates effective and appropriate decision-making, judgment, and confidentiality as well as attention to detail and follow-through
Demonstrates ability to work alone and with a team
Demonstrates proficient use of computer hardware and software, telecommunication, and other office equipment with the ability to navigate multiple systems simultaneously
Proficient knowledge of Microsoft Office software programs, including Word, Excel, PowerPoint

Nice To Haves

Bachelor's degree or additional four years of experience (in addition to the minimum experience requirements listed below) in lieu of degree

Responsibilities

Greets customers and responds to general and specific inquiries that require advanced department knowledge and critical thinking skills.
Answers and triages customer calls and questions.
Identifies and anticipates potential customer problems, communicates concerns to appropriate management; addresses issues as instructed, responding professionally at all times, and reports resolutions.
Role models' healthy work relationships such as mitigation of conflict, leading problem-solving and resolution efforts.
Serves as preceptor, mentor, and resource to less experienced staff.
Recommends initiatives to improve department scores for employee engagement.
Manages and prioritizes multiple assignments simultaneously and effectively, e.g. acting as a department liaison between internal and external customers.
Ensures that requests are handled in a swift manner to avoid interruption of services (such as patient flow or department/external communication).
Independently maintains department schedule by coordinating calendars for department personnel, as appropriate, keeping them informed of schedule changes prior to meeting or appointment, arranging meetings, conferences, teleconferences and travel with minimal direction.
Maintains and updates, when appropriate, department organizational chart, scope of service, department forms, department intranet website and/or policy and procedures.
Records meeting discussions by attending meetings and recording key discussions and conclusions.
Reads, researches and routes correspondence.
Drafts letters and documents; collects and analyzes information and initiates telecommunications for management/department, as appropriate.
Independently collects information and coordinates preparation of reports, maintaining accountability for quality, completeness and accuracy of documents, protecting the integrity and privacy of information.
Identifies and assesses issues and opportunities for improvement and implements changes following managerial review.
Follows up on action items to ensure completion of assignments.
Independently orders and stocks supplies using sound judgement and fiscal responsibility.
Ensures inventories of major supplies are never depleted in area and monitors office equipment, calling for service when needed.
Reconciles monthly ordering documents.
Accurately prepares appropriate requisitions and obtains signatures and approvals for the purchase requests and orders, contract renewals, or any internal/external services.
Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime.
Utilizes time efficiently and helps other team members.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education.
Completes and updates My Development plan on an on-going basis.
Ensures own career discussions occur with appropriate management.
Supports department-based and organization goals which contribute to the success of the organization; offers innovative solutions through participation in performance improvement projects and activities.