Sr. Account Services Manager

The Pokémon Company International • Bellevue, WA

133d • $114,500 - $135,000

About The Position

As a Sr. Account Services Manager supporting the Pokémon Center and B2C Logistics teams, you will lead enterprise-level support delivery across internal and external partners. This role is critical to scaling operations, enhancing service quality, and ensuring seamless communication as the Pokémon Center business continues to grow.

Requirements

• Eight (8) to eleven (11) years of relevant professional experience or a demonstrated equivalent level of expertise.
• Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
• Account management experience supporting supply chain/logistics or e-commerce platforms.
• Experience using ERPs (Oracle Cloud, SAP, etc.).
• Must have strong communication/interpersonal skills, be able to multi-task in a fast-paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.
• Proficient in Microsoft Office.
• Ability to travel up to 3 times per year domestically and internationally.

Responsibilities

• Maintain and monitor all upfront and scatter deals in the order management system to ensure accurate and timely delivery.
• Serve as the primary point of contact for internal teams and external partners, ensuring seamless communication, strategic alignment, and responsive account support.
• Develop a strong understanding of company products and services to craft effective solutions and enhance customer experience.
• Build and maintain strong relationships with agency partners, vendors, and internal stakeholders to support business continuity and growth.
• Develop and implement support delivery strategies, escalation procedures, and training programs to improve service quality and operational efficiency.
• Identify and execute opportunities for process improvements, cost reduction, and customer value enhancement across support functions.
• Monitor and report on account health, communication effectiveness, and business performance metrics to ensure long-term success.
• Advocate for external partners within the organization, ensuring their needs are represented and aligned with internal priorities.

Benefits

• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees