Sr. Account Representative

Siffron•Twinsburg, OH

13h

About The Position

About siffron: Siffron is a leading provider of retail merchandising solutions, specializing in designing and manufacturing innovative display and signage systems. We partner with top brands and retailers across various industries to enhance their product presentation and optimize customer experiences. Our company values innovation and encourages creativity, offering a collaborative work environment that fosters growth and professional development. siffron continues to push boundaries and set new standards in the retail market, establishing itself as an industry leader. JOB SUMMARY This position has assigned accounts and is responsible to act as a liaison between the Regional Account Manager, the customer and siffron to ensure the customer’s needs are communicated effectively and the customer’s expectations are met or exceeded. This position is the primary point of contact for the customer secondary to the Regional Account Manager.

Requirements

High school diploma or equivalent
Minimum of 2+ years of Customer Service required
Computer literacy required. Working knowledge of Microsoft Office applications, Word, Excel and Outlook is required
Excellent communication skills
Ability to interact with others in a team manner and effectively manage projects
Strong keyboard skills
Proven ability to exercise solid judgement taking both the customer and the company into consideration
Proficient in MS excel
Ability to work in an extremely fast paced, ever-changing environment with limited supervision.
Detail oriented with good organizational skills and ability to prioritize tasks.

Nice To Haves

College degree preferred
Based upon client/territory assignment it may be a requirement to be bilingual

Responsibilities

Responsible for order entry and maintenance. Elevate customer demands and delivery requirements when needed to the appropriate personnel.
Update account information as needed, shipping information, order process notes, contacts.
Update EDI account information, mapping product and pack outs, updating ship to addresses and resolving any EDI orders that error out.
Responsible for pricing corrections or additions to their contract.
Responsible for communications regarding the status of orders, back orders and projects with the customer.
Report and investigate any notification of shortages, missed shipments or quality concerns. This includes requests for product returns, credits or replacement orders.
Act as the primary internal point of contact for assigned accounts. Ensure the Regional Account Manager is aware of any issues that surface that may need to be addressed.
Acts as the internal coordinator for Customer projects or roll outs.
Address any special requests for information from the customer, including but not limited to, open order status reports, reserve inventory level reports or tracking reports.
Create and maintain procedures for each of your accounts so anyone backing up the account could pick up the procedures and know how to enter orders.
Schedule meetings as necessary for cross-functional communication on projects or issues.
Perform other job duties as assigned.
Proactively report on any extreme changes in inventory utilization on assigned accounts.
Assist Accounting with investigation of past due invoices or debits.