Sr Account Manager, WM Advisory

Northern Trust•Phoenix, AZ

16h

About The Position

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Senior Account Manager, Wealth Management Advisory As a Sr Account Manager on our Wealth Management Advisory team, you will be responsible for supporting/servicing team client relationships by coordinating administration of complex fiduciary accounts. This partner provides support to Wealth Management Trust Advisors, client requests, meetings, business development and creating client presentations. Account Managers establish and maintain the account, respond to client inquiries, produce action plans and reports, and oversee transaction processing in coordination with the Client Support Services Team.

Requirements

In-depth Functional / Industry Knowledge of personal trust, estate, guardian and Advisory services and products, usually acquired through related work experience
Knowledge of general internal bank trust functions
Analytical, problem solving, and organizational skills
Excellent oral and written communication skills
Highly flexible and adaptable to change
Ability to work independently
Technical skills / systems knowledge

Nice To Haves

A College or University degree and/or relevant proven work experience
Minimum 5 years’ experience in trust administration, financial servicing or relevant experience/credentials

Responsibilities

Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.
Coordinates resolution of client issues and informs clients of steps taken to resolve requests or problems.
Develops and maintains working knowledge of governing documents and account agreements.
Receives service requests from clients and partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions.
Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information.
Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups.
Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools.
Assists Trust Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
Assists Trust Advisors with business development and client presentations.
Able to serve as a key subject matter expert and mentor to other more junior level employees
Able to facilitate discussions and reach decisions