Sr Account Manager, Transportation

ACV•Buffalo, NY

1d•Hybrid

About The Position

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Who we are: ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. The Sr. Account Manager, Transportation has a high level understanding of ACV customers to deliver value added Transportation services based on their needs and expectations. This role will collaborate and partner with all ACV Sales Teams as well as Transport Operations and Business Operations. The Sr. Account Manager, Transportation's primary responsibility will be to retain and win new transport orders from existing ACV customers and external customers. The role will be responsible for coordinating with the existing account coverage in order to build relationships, pitch transport, and close deals.

Requirements

Ability to read, write, speak and understand English.
High School Diploma required.
3+ years’ B to B/SMB environment
Sales or Account Management background
Skills that can communicate both written and oral across multi-functional groups to ensure results.
Problem solver, strong business acumen, ability to collaborate and self motivated
A reliable self-starter attitude who is capable of thriving in an entrepreneurial environment.
Experience in using a CRM software (preferably Salesforce) to maintain and plan sales pipeline
Ability to analyze variances and trends to determine changes in key business metrics vs expectations and review with the leadership team.
Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint and Outlook, Google, Salesforce, etc. or comparable software application.
Team Player that is adaptable to changes and improvement

Nice To Haves

Bachelor’s degree preferred.
Experience in the automotive and or transportation industry is a plus
Experience with ACV a plus, with working knowledge of all ACV Auctions products and services.

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.
Develop strategies to retain and grow the client base for ACV Transportation including winning back customers and adding new customers that never use ACV Transport
Demonstrate innovative thinking and thought leadership by developing strategies to increase customer volume to ACV Transport services outside of ACV Auctions
Proactively identify client needs, goals and objectives and partner ACV stakeholders to deliver results that exceed the client(s) expectations
Subject Matter Expert in those instances that we roll out a program with a major dealer group
Establish inter-departmental relationships with ACV Inside, Outside, and Major Account sales teams to navigate customers and relationships
Use marketing tools and data reports to provide information, identify and track success for target customers
Act as the main point of contact for key clients,to drive deal enablement
and ensure service satisfaction during the hand off to Transport operations
Create and maintain relationships with key customers, stakeholders, and shippers and communicate with them via email, text, video and face-to-face
Execute on sales campaigns and initiatives
Coordinate internally to get in front of customers, craft custom pitches, and win transport orders
Leverage follow-ups, check-ins and cross functional resources to drive customer wins
Meet or exceed all sales goals and KPI’s
Document activities, strategies and efforts
Perform additional duties as assigned.

Benefits

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

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