Sr. Account Manager (Refinance Processor)

loanDepot • Irvine, CA

2d • $90,000 - $200,000

About The Position

The Processor is responsible for managing the customer relationship from initial commitment to funding. The role requires that all Internal policies and procedures are followed to make the transaction for the customer as smooth and efficient as possible. This will include working with customers, vendors, sales and in-house operations.

Requirements

• Minimum of 2+ years recent mortgage processing experience required, a call center environment preferred
• Strong knowledge of various loan products and programs, specifically FHA/VA/Conv/Seconds.
• Ability to adhere to established turn times, productivity, fast paced while maintaining quality metrics is required.

Responsibilities

• Collects all conditions up to loan funding after initial handoff from sales
• Prepares, validates, communicates, and delivers disclosures
• Manage a pipeline of 40-60+ loans at a given time.
• Acts as the primary liaison between Sales, Title, Escrow, Funding and Borrowers working at a fast yet detailed pace
• Reviews documentation including credit, income and title for accuracy demonstrating a high attention to detail.
• Communicate with customer consistently meeting companies SLA’s

Benefits

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed