Sr. Account Manager - Large Enterprise

Uber • Miami, FL

292d • $131,000 - $145,000 • Remote

About The Position

As a Sr. Account Manager you will act as the relationship orchestrator for our Large Restaurant Partners, ensuring their ongoing success and identifying revenue growth opportunities. This role is 70% focused on upselling and cross-selling additional services and 30% on optimizing operational performance to ensure merchant success. Sr. Account Managers within the Large Enterprise segment act as trusted advisors, using data and insights to craft strong narratives that highlight Uber's value proposition, impact, and growth. They engage stakeholders at all levels—including senior executives—while driving sales, upsell initiatives, and innovative strategies to expand these partnerships.

Requirements

• A minimum of 8 years of relevant experience in strategic sales or account management with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company).
• Bachelor's degree in Economics, Finance, Business Administration, or a related field.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
• Creative thinker with a passion for problem-solving and driving innovation.
• Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset.
• Proven track record of driving revenue growth and achieving targets.

Nice To Haves

• Excellent listening, communication and relationship-building abilities. Proven ability to manage high-value relationships and influence stakeholders, securing buy-in with executive-level external partners.
• Excellent negotiation, forecasting, and problem-solving skills. Experience selling into or partnering with large, complex enterprise brands and organizations.
• Organizational skills - you'll need to prioritize ongoing processes and projects simultaneously.
• Data-driven decision mentality and sound business judgment through strong analytical thinking. Ability to translate data into insights and consult on core business objectives.
• Track record of building and executing strategic sales/marketing plans (quarterly & annual).
• Ability to work cross-functionally and manage multiple stakeholders.
• Speed, resourcefulness, and a go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity.
• Experience with CRM and analytics tools (e.g., Salesforce, Excel).

Responsibilities

• Own and manage relationships with key restaurant brands, serving as their main point of contact and developing and executing the strategy to achieve quarterly and annual growth goals.
• Drive revenue growth by identifying upselling and cross-selling opportunities, expanding product adoption and communicating the value of our newest products with a lens of creativity to differentiate our offering.
• Analyze performance metrics to identify growth opportunities and present data-driven recommendations to help partners optimize their performance.
• Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations performance.
• Build strong relationships with senior stakeholders (C-level) and key decision-makers both internally and externally.
• Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to high-level strategy and consistently come up with new ways to add value to existing partnerships.
• Partner with cross-functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams such as Product, Marketing, Operations, Legal, Finance, etc.

Benefits

• Base salary range for this role is USD$131,000 per year - USD$145,000 per year.
• Eligible to participate in Uber's bonus program.
• May be offered an equity award, sales bonuses & other types of compensation.
• Eligible for various benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Transit and Ground Passenger Transportation
• Education Level: Bachelor's degree