Squad Sergeant- Night Shift

University of Maryland Medical System•Baltimore, MD

2d•$27 - $38•Onsite

About The Position

Under limited supervision of the Security Manager and utilizing a customer service perspective and orientation, provides leadership to security personnel for the safety and security of patients, visitors, and staff on the University of Maryland Medical Center campus.

Requirements

High school diploma or GED.
3 years of security experience.
Completion of a UMMS approved de-escalation course on crisis intervention is required within one year of hire or placement into the position.
Successful completion of provided CPR, Stop the Bleed, Narcan training upon hire.
Must maintain certification requirements throughout career.
Advanced knowledge of hospital security operations, emergency response procedures, and safety protocols.
Strong leadership abilities with demonstrated capacity to coach, mentor, evaluate, and direct staff in a fast-paced environment.
Excellent verbal and written communication skills, including clear radio discipline and professional interaction with diverse populations.
Ability to make sound, timely decisions under pressure and maintain composure during high-acuity or emotionally charged events.
Strong problem-solving skills, situational awareness, and analytical abilities to identify risks and guide operational responses.
Proficiency in incident investigation, report review, and documentation quality control.
Ability to coordinate with clinical teams, law enforcement, fire/EMS, and interdisciplinary partners.
Working proficiency in security technology systems, including radios, access control, alarms, video systems, and detection equipment.
Ability to enforce UMMS policies, Maryland law, and local ordinances appropriately and professionally.
Ability to identify performance issues, document concerns, and communicate findings to leadership.
Commitment to modeling UMMS values and fostering a safe, supportive environment for patients, visitors, and staff.

Nice To Haves

Prior supervisory experience strongly preferred.
Hospital or healthcare experience preferred.
Certification in healthcare security (i.e., Certified Healthcare Protection Administrator (CHPA), Certified Healthcare Security Officer (CHSO) or other related security certifications is preferred.

Responsibilities

Acting in a lead capacity, demonstrates and observes UMMS guest relations practices in providing directions and general information in accordance with established departmental and institutional policies and procedures.
Resolves significant customer service challenges in a timely and professional manner.
May provide shuttle/escort service to visitors and staff to locations within the Medical System campus.
Enforces Maryland State Law and Baltimore City Ordinances, along with hospital safety and security policies and procedures during assigned shift.
Carries defense technology OC pepper foam and ASP expandable batons.
Makes arrests as necessary.
Provides for the safety and security of patients, visitors, and staff on the University of Maryland Medical System campus.
Protects Medical System property by observing patients, visitors, staff and equipment, noting irregular or suspicious behaviors, arresting persons who trespass or commit offenses and issuing parking violations when necessary.
Enforces hospital safety plans during emergencies or emergency drills by notifying staff of correct procedures or aiding staff in the evacuation of hospital patients.
Serves as contact for Baltimore City Fire Department during emergencies in order to expedite response time.
Responds to calls from Support Operation Service Center (SOSC) and reports to emergency locations as directed to ensure the safety of patients and staff during helicopter and ambulance arrival and departures.
Restrains uncooperative or violent patients using proper restraining techniques.
Facilitates the orderly ingress and egress of traffic to and from UMMC.
Directs and controls traffic on public highways and roads adjacent to and in the immediate vicinity of the hospital campus as required.
Supervises the work activities of Security Officers assigned to a specific shift.
Conducts roll-call briefing on potential security/safety issues prior to assigned shift.
Writes and administers annual performance reviews.
Director approves review prior to Squad Sergeant giving review to employee.
Resolves employee grievances.
Responsible for administering corrective action.
Assigns officers to specific zones and/or posts each shift.
Recommends scheduling options to the Operations Manager to help ensure adequate staffing.
Reviews incident reports submitted during the shift for completeness and accuracy.
Reports out of the ordinary incidents to the Security Manager.