About the position
At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America's Best Large Employers and America's Best Employers for Women, Computerworld magazine's list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time's Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999. Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.
Responsibilities
- Provide supervisory oversight to staff responsible for patient experience service and hospitality functions in the hospital, treatment areas, and outpatient clinics.
- Maintain patient and caregiver satisfaction through the supervision of Patient Experience Services team members.
- Work with team members, patients, and their families to address concerns or special needs that may arise during their time at Moffitt.
- Collaborate with various members of the healthcare team, hospital departments, and administration to solve problems that patients and families may have.
- Communicate organizational needs and oversee employees' performance.
- Provide guidance and support to staff, identifying development needs.
- Manage the reciprocal relationship between staff, patients, caregivers, and the organization.
- Assist as a liaison between internal and external constituents to improve department processes and policies.
Requirements
- Bachelor's Degree in a relevant field.
- One (1) year of supervisory or project/team lead experience.
- In lieu of Bachelor's Degree, an Associate's degree and two years of Patient Experience/Patient Access experience will be required.
Nice-to-haves
- Bachelor's degree.
- 3 years of team lead/supervisory experience.
- Oncology experience.
- 2 or more years of healthcare experience.
- Strong analytical skills, critical thinking, and problem-solving skills.
- Proficiency with Microsoft Office Suite systems - Outlook, Word, Excel, and PowerPoint.
- Knowledge of medical terminology.
- Excellent communication skills, including reading, writing, listening, and speaking.
