Sprinkler Service Coordinator

Johnson Controls, Inc.•Arlington Heights, IL

33d•$25 - $32

About The Position

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to making a difference. The Sprinkler Service Coordinator is responsible for supporting the fire domain service business in coordination with the other service support team members.

Requirements

High School diploma or equivalent certification required.
Proficient with computers and Microsoft Office applications.
Excellent written and oral communication skills.

Nice To Haves

Previous billing experience.
Experience in Fire and Security or other major industries a plus.
Detail oriented.
Excellent inter-personal skills and customer service skills.

Responsibilities

Run a weekly Open Call Report for the sprinkler department.
Bill completed service SRs for local accounts.
Ordering materials, answer inbound calls.
Filing of Service Slips and Inspection Reports. Help reassign work as needed, making judgements based on workloads and priorities.
Creation and Assigning of Service SRs as needed.
Other duties as directed by the Total Service Manager.
Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
Validate and perform invoicing transactions for inspection calls in Oracle based computer systems daily. Utilize extensive administrative, business and process knowledge in a variety of areas to support one or more departments.
Inventory Coordination
Reporting Management
Technical Support for Service Techs
E11's
Terminations