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The Technical Support Specialist II plays a critical role in supporting day-to-day operations at South Platte Renew (SPR). This position combines technical expertise in user support, hardware/software troubleshooting, and system configuration to ensure the efficient functioning of SPR's technology infrastructure. The position requires a solid problem-solving capacity and technical understanding to support and train users on PCs, computer applications, telephone systems, and other critical technologies. The Technical Support Analyst II will analyze user needs, identify appropriate hardware/software solutions, configure systems, and resolve technical challenges while maintaining a customer-centric approach. This position receives general direction from the Business Solutions Supervisor at SPR and works closely with the City of Englewood (COE) IT staff. The role demands the ability to work both independently and collaboratively, delivering superior, respectful customer service that supports SPR's operational excellence. This position is located at South Platte Renew.
