SPP Special Order Acct Rep

Staples Inc. • Framingham, MA

1d

About The Position

Staples is business to business. You’re what binds us together.
Staples Promotional Products leads the industry with design expertise, best in class technology and inspiring creativity. SPP offers hundreds of customizable products – from coolers to notebooks – that allow companies to maximize brand recognition and reach thousands of people at a low cost.
What you’ll be doing:
Develops customer relations directly through customer or sales representative for assigned book of business to prepare quotes based upon order specifications.
Researches possible solutions utilizing company systems, merchandise, sourcing and selling products from our stock line and approved suppliers and provides solutions to the customer.
Examines customer expectations to develop and present recommendations to customers for approval. Utilizes company systems combined with work experience for pricing application for larger volumes.
Works with suppliers to source products/negotiate cost to meet the customer’s specific needs for non-program merchandise, special events, etc.
Collaborates with various support departments (with Mgr/Team Lead assistance as needed) to implement customer expectations & requirements. Supports the program process by providing necessary customer information to ensure the success of a program.
Works with expeditors/billing/accounting to facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems with occasional manager assist.
Resolves client / supplier / internal issues with guidance & assistance from mgr/team lead.
Involvement in ongoing improvement efforts as directed by management.
Represents Staples at customer shows, corporate trade shows, and occasional territory travel.

Requirements

• Excellent customer service skills.
• Ability to build and maintain relationships with clients.
• Excellent communication skills.
• Organizational skills with the ability to multitask.
• Solid demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
• Advanced “strategic business sense” skills and math aptitude.
• Solid knowledge of company systems and processes.
• 2+ years of related work experience.
• Travel as needed for clients and National Sales Meetings

Nice To Haves

• Previous promotional products merchandising or purchasing skills, preferred.
• Industry experience with ESP or SAGE is preferred.

Responsibilities

• Develops customer relations directly through customer or sales representative for assigned book of business to prepare quotes based upon order specifications.
• Researches possible solutions utilizing company systems, merchandise, sourcing and selling products from our stock line and approved suppliers and provides solutions to the customer.
• Examines customer expectations to develop and present recommendations to customers for approval.
• Utilizes company systems combined with work experience for pricing application for larger volumes.
• Works with suppliers to source products/negotiate cost to meet the customer’s specific needs for non-program merchandise, special events, etc.
• Collaborates with various support departments (with Mgr/Team Lead assistance as needed) to implement customer expectations & requirements.
• Supports the program process by providing necessary customer information to ensure the success of a program.
• Works with expeditors/billing/accounting to facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems with occasional manager assist.
• Resolves client / supplier / internal issues with guidance & assistance from mgr/team lead.
• Involvement in ongoing improvement efforts as directed by management.
• Represents Staples at customer shows, corporate trade shows, and occasional territory travel.

Benefits

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed