SPORTSBOOK TELLER - Part-time

Hollywood Casino Aurora•Aurora, IL

1d•$15

About The Position

The sportsbook teller writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.

Requirements

Must be at least 21 years of age
High school diploma or GED; or six months experience in guest service operations; or equivalent combination of education and experience
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
Minimum of six (6) months cash-handling experience
Ability for work as part of a team in a high-volume environment

Responsibilities

Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns
Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean
Write Sports tickets in an accurate and timely manner
Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs
Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures Explain wagering rules, including betting lines and odds, and procedures to guests
Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service
Offer information on activities, etc., and direct guests for further information as necessary
Create and enter player tracking cards
Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity