Sportsbook Representative

PENN Entertainment • Kansas City, KS

124d • $15

About The Position

At PENN Entertainment, you'll be part of an exciting industry where the days and nights are fast-paced. We value talent that believes in having fun and offers a diverse work environment driven by enthusiasm for helping people find and have more fun. The company is committed to your career growth and provides support to expand your possibilities. The initial placement within the salary range is based on relevant knowledge, skills, and experience, with a competitive Total Rewards package that includes wellness programs, day-one medical coverage, 401(k) matching, and an annual performance bonus. Paid time off is earned according to local policy and increases with the length of employment.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent GED.
• Minimum six (6) months of cash-handling experience.
• Ability to work as part of a team in a high-stress and high-volume environment.
• Ability to work in and adapt to a dynamic and frequently changing environment.
• Ability to adhere to and execute established department policies and procedures.
• Working knowledge of sports.
• Proficient cash-handling skills.
• Ability to work under pressure while paying attention to details.
• Basic math skills to calculate winnings based on odds.
• Basic computer skills.
• Excellent customer service skills.
• Ability to maintain a professional, neat, and well-groomed appearance.

Responsibilities

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures.
• Maintain a cash bank for the shift, responsible for accepting payment and making correct change.
• Stock Sportsbook stations with adequate supplies and keep all stations neat and clean.
• Write sports tickets accurately and timely.
• Make payments on winning tickets accurately and timely; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.
• Explain wagering rules, including betting lines and odds, to guests.
• Ensure compliance with currency transaction requirements and Suspicious Activity Reporting for Casinos (SAR) requirements.
• Provide information and assistance to customers in a friendly, courteous manner.
• Create and enter player tracking cards.
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Perform other job-related duties as requested.
• Maintain strict confidentiality in all departmental and company matters.

Benefits

• Wellness programs designed to support financial, physical, and mental well-being.
• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off that increases with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees