Sportsbook Representative/Dual Rate Supervisor

PENN Entertainment, Inc.•Kansas City, KS

70d

About The Position

WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Monitor and supervise Sportsbook team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws. Close out Sports Representatives at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately. Verifying cash drawers, complete reports, rate casino customer activity, and monitor Sportsbook for suspicious activity. Prepare and stock all the daily sports sheets. Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean. Ensure compliance with currency transaction requirements, Title 31, and Suspicious Activity Reporting for Casinos (SAR) requirements. Explain wagering rules, including betting lines and odds, and procedures to guests as needed. Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity. Approves and denies wagers from guests as permitted. Updates and maintains all customer sheets. Monitors all monies being wagered and updates the betting odds according to policy. Handles guest disputes quickly and effectively within the level of their authority. Assists with training, developing, measuring performance, disciplining, and/or scheduling employees. Promotes safety awareness to minimize work related injuries. Maintains knowledge of property information. Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. Write sports tickets in an accurate and timely manner. Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer

Requirements

Minimum two years' experience in customer service position with high-volume, cash-handling
High school diploma or equivalent GED
Effectively communicate in English, both oral and written forms
Must be at least 21 years of age
Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
Must successfully complete and maintain TIPS training.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Monitor and supervise Sportsbook team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.
Close out Sports Representatives at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
Verifying cash drawers, complete reports, rate casino customer activity, and monitor Sportsbook for suspicious activity.
Prepare and stock all the daily sports sheets.
Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean.
Ensure compliance with currency transaction requirements, Title 31, and Suspicious Activity Reporting for Casinos (SAR) requirements.
Explain wagering rules, including betting lines and odds, and procedures to guests as needed.
Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
Approves and denies wagers from guests as permitted.
Updates and maintains all customer sheets.
Monitors all monies being wagered and updates the betting odds according to policy.
Handles guest disputes quickly and effectively within the level of their authority.
Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
Promotes safety awareness to minimize work related injuries.
Maintains knowledge of property information.
Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
Write sports tickets in an accurate and timely manner.
Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.

Benefits

wellness programs designed to support our team members' financial, physical, and mental well-being
day-one medical coverage
401(k) matching
annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment.

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