Sportsbook Operational Efficiency Manager

FanDuel • New York, NY

11d • Hybrid

About The Position

We’re looking for an operations-minded problem solver to help drive smarter, faster, and more efficient ways of working across the Sportsbook. In this role, you’ll support the execution of our operational efficiency agenda while driving operational efficiency initiatives within a key area such as payments, fraud, risk, or customer service. You’ll turn insights into action – streamlining processes, driving disciplined cost control, and helping our ops teams perform at their best. From eliminating inefficiencies to piloting AI-enabled process redesigns, you’ll deliver measurable impact for our customers and the business. If you’re obsessed with impact, efficiency, and making great teams even better – this role is for you. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Requirements

• Bachelor’s degree required
• Minimum of 5 years of professional experience
• An energizing and emphatic leader that is passionate and effective at developing high performing teams and working cross-functionally
• Expansive & Strategic thinker with a strong track record of innovation & delivering growth
• Exceptional communicator and influencer
• Strong project management skills, with the ability to juggle multiple projects at once.
• Strong customer empathy and consumer product sensibilities
• Understands the different components of a P&L

Nice To Haves

• Prior knowledge and interest of sports and technology industries are preferred; ability to quickly develop a deep understanding of the industry and company will be critical to success

Responsibilities

• Drive Operational Efficiency & Cost Discipline
• Own & drive operational efficiency initiatives within one or more key areas (e.g., payments, fraud, risk, customer service), driving improvements in cost, process, and team performance, while supporting execution of the broader Operational Efficiency agenda across the business
• Partner with the Value Optimization team to translate analytical insights into action – identifying and executing savings opportunities in your area(s) of focus
• Identify friction points, dead ends, and inefficiencies in current processes that impact our customers – then fix them, hands-on and cross-functionally
• Apply strategic thinking and commercial rigor to deliver bottom-line impact, not just incremental change
• Be seen as a go-to problem solver and champion for cost discipline, sustainable savings, and smarter operating performance across the business
• Elevate Ops Team Performance & Ways of Working
• Partner with ops-facing teams (service, payments, risk, etc.) to improve day-to-day execution, accountability, and clarity for our Sportsbook customers
• Act as a thought partner to Customer Operations team members, providing insights and recommendations to improve performance
• Help spot and eliminate operational blockers that slow down teams or create customer pain points
• Drive Smarter, Tech-Enabled Operations Across the Sportsbook
• Look across the Sportsbook business to identify opportunities to apply automation, AI, or better tooling to reduce manual effort, improve execution, or reduce cost
• Push the business to adopt scalable, tech-enabled solutions that free up time and resources
• Champion a culture of continuous improvement – bringing structure and urgency to how we identify and solve operational problems

Benefits

• We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
• We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards.
• Benefits differ across location, role, and level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager