Sportsbook Manager

Ballys Hotel & Casino•Baton Rouge, LA

About The Position

The Sportsbook Manager is responsible for supervising the team members within the sportsbook and ensure customer service standards are met. To perform this job successfully, the Sportsbook Manager must be able to perform the essential functions of the position as outlined below, as well as have the required knowledge, skills and abilities to perform the job, with or without reasonable accommodations, and in accordance with all Louisiana Gaming regulations.

Requirements

High School Diploma required; Bachelor's Degree, preferred.
2-3 years previous work experience within a related field.
Previous sports wagering experience, required
Able to effectively communicate in English via verbal and written.
Ability to extended hours, weekends, and holidays
Strong organizational and time management skills.
Must be detail oriented
Must be able to obtain and maintain a Louisiana Gaming License

Responsibilities

Participates and conducts departmental meetings.
Ensure betting control guidelines are adhered to within the Sportsbook
Oversees the effective and efficient schedules while meeting team member objectives and achieving guest satisfaction
Responsible for assisting in the budget process and providing recommendations
Demonstrates superior customer services in accordance with company and departmental standards
Ensure all Sportsbook team are aware of customers impacting on profitability and that agreed actions are adhere to
Resolve bet queries within agreed levels of authority and in a timely manner
Ensures customer services standards are followed by all team members and addresses issues as they arise.
Resolve customer disputes in line with levels of authority in a timely fashion
Actively support Sportsbook Development Strategy
Assists in the development of operational goals
Deliver a compliant environment at all times in the Sportsbook
Ensure Operations Manual procedures are in place at all times and all team members adhere strictly to security procedures
Develop the Skills and knowledge of the Sportsbook team
Ensure Sportsbook Marketing is always up to date and in line with the way to display
Must be able to apply knowledge gained from training, education, and work experience.
Must be friendly and courteous at all times.
Able to satisfactorily complete assignable work tasks requested by the department leaders.
Must proactively prioritize needs and effectively manage resources.
Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
Ensure customer service standards are met and retained.
Other duties as assigned by management