Sportsbook Manager

Seminole Gaming•Hollywood, FL

About The Position

Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

Requirements

Five (5) or more years of experience in Gaming and or Sportsbook related management roles.
Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends.
Experience at working both independently and in a team-oriented, collaborative environment is essential.
Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
Flexible during times of change, and the ability to work at speed.
Ability to effectively prioritize and execute tasks in a fast-paced environment.
Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations.
Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers.
Understand sports wagering terminology and products as well as managing customer expectations.
The ability to make optimal decisions in high pressure situations.
Must be able to stand or walk for long periods of time and work in a loud, smoking environment.
Experience and demonstrated capability to make data driven decisions to continually optimize performance within established constraints.
Data driven and results focused.
Strong communicator and collaborator.
Proactive, passionate, and demonstrates strong leadership skills.
Exceptional written and verbal communication skills.
Strong attention to detail and a problem-solving mind.

Responsibilities

Oversee and manage day-to-day customer satisfaction and operations of a medium-scale Sportsbook in Florida, including developing team members, implementing strategies to increase productivity and revenues, and ensuring industry-leading customer experience
Must adhere to the Seminole Tribe's Policies and Procedures.
Support the creation of an operational plan for operating and maintaining a Retail Sportsbook in a casino environment on a day-to-day basis
Foster and manage relationships with existing casino stakeholder & HRD to enhance the success.
Ensure vigilance and control against all regulated areas of the Retail Sports Betting business.
Support the execution of strategies and opportunities from HRD to introduce a Sportsbook product to the brands existing customer base.
In cooperation with HRD, leverage analytics to provide insights, make recommendations to reach players in new ways, and create value at the casino property.
Develop and coach a team including Sportsbook Supervisors and Sportsbook Agents.
Liaise with customer base in-person to provide product education and develop loyal relationships.
Work with HRD Risk Management team in the monitoring Sportsbook risk and liability.
Collaborate with the Compliance Department to ensure product and operating procedures are compliant with all regulations, including ICS, SOPs, AML, Title 31, etc.
Handles customer disputes in a professional manner.
Performs other duties as assigned.