Sportsbook Manager (Horseshoe Lake Charles)

Caesars Entertainment•Westlake, LA

1d•Onsite

About The Position

Caesars Sportsbook, now a part of Caesars Entertainment, has an opening for a Sportsbook Manager at the Horseshoe Lake Charles Casino in Westlake, LA. Reporting to the Area Manager, you will be responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance. What You Will Do: Effectively assist and manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike Manage all aspects of our sports betting equipment Demonstrate leadership and ensure operational effectiveness which will yield a successful operation Generate opportunities to maximize handle, profitability, and promotion of the Brand Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always Ensure betting control guidelines are adhered to within the sports book. Foster an environment focused on customer service and compliance. Develop skills and knowledge of the sports book team Plan and execute an effective staffing model, keeping in line with an approved budget Direct and motivate the relevant stakeholders during planning, execution, and opening Establish and maintain effective and professional working relationships with internal and external contacts Promote a positive image for the company within the industry and community Additional duties as assigned What You Will Need: Prior work experience in a sports book is highly preferred Ability to motivate, lead, and mentor staff members Effective communication skills, both written and verbal Professional appearance and demeanor Self-starter attitude who shows initiative Committed to delivering an elevated level of customer service PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to stand for extended periods of time. Must be able to lift, pull or push 25 lbs. Must be able write for extended periods of time. Must be able to twist, bend or reach with no significant boundaries. This position may be exposed to a smoke-filled environment

Requirements

Ability to motivate, lead, and mentor staff members
Effective communication skills, both written and verbal
Professional appearance and demeanor
Self-starter attitude who shows initiative
Committed to delivering an elevated level of customer service

Nice To Haves

Prior work experience in a sports book is highly preferred

Responsibilities

Effectively assist and manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service
Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms
Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike
Manage all aspects of our sports betting equipment
Demonstrate leadership and ensure operational effectiveness which will yield a successful operation
Generate opportunities to maximize handle, profitability, and promotion of the Brand
Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always
Ensure betting control guidelines are adhered to within the sports book.
Foster an environment focused on customer service and compliance.
Develop skills and knowledge of the sports book team
Plan and execute an effective staffing model, keeping in line with an approved budget
Direct and motivate the relevant stakeholders during planning, execution, and opening
Establish and maintain effective and professional working relationships with internal and external contacts
Promote a positive image for the company within the industry and community
Additional duties as assigned