Sportsbook Manager

Queen Baton Rouge•Baton Rouge, LA

About The Position

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We’ve got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off SPORTSBOOK MANAGER The Sportsbook Manager is responsible for supervising the team members within the sportsbook and ensure customer service standards are met. To perform this job successfully, the Sportsbook Manager must be able to perform the essential functions of the position as outlined below, as well as have the required knowledge, skills and abilities to perform the job, with or without reasonable accommodations, and in accordance with all Louisiana Gaming regulations. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Participates and conducts departmental meetings. Ensure betting control guidelines are adhered to within the Sportsbook Oversees the effective and efficient schedules while meeting team member objectives and achieving guest satisfaction Responsible for assisting in the budget process and providing recommendations Demonstrates superior customer services in accordance with company and departmental standards Ensure all Sportsbook team are aware of customers impacting on profitability and that agreed actions are adhere to Resolve bet queries within agreed levels of authority and in a timely manner Ensures customer services standards are followed by all team members and addresses issues as they arise. Resolve customer disputes in line with levels of authority in a timely fashion Actively support Sportsbook Development Strategy Assists in the development of operational goals Deliver a compliant environment at all times in the Sportsbook Ensure Operations Manual procedures are in place at all times and all team members adhere strictly to security procedures Develop the Skills and knowledge of the Sportsbook team Ensure Sportsbook Marketing is always up to date and in line with the way to display Must be able to apply knowledge gained from training, education, and work experience. Must be friendly and courteous at all times. Able to satisfactorily complete assignable work tasks requested by the department leaders. Must proactively prioritize needs and effectively manage resources. Immediately report any safety hazards, problems, or maintenance issues to the appropriate party Ensure customer service standards are met and retained. Other duties as assigned by management

Requirements

High School Diploma required; Bachelor’s Degree, preferred.
2-3 years previous work experience within a related field.
Previous sports wagering experience, required
Able to effectively communicate in English via verbal and written.
Ability to extended hours, weekends, and holidays
Strong organizational and time management skills.
Must be detail oriented
Must be able to obtain and maintain a Louisiana Gaming License

Nice To Haves

Bachelor’s Degree, preferred.

Responsibilities

Participates and conducts departmental meetings.
Ensure betting control guidelines are adhered to within the Sportsbook
Oversees the effective and efficient schedules while meeting team member objectives and achieving guest satisfaction
Responsible for assisting in the budget process and providing recommendations
Demonstrates superior customer services in accordance with company and departmental standards
Ensure all Sportsbook team are aware of customers impacting on profitability and that agreed actions are adhere to
Resolve bet queries within agreed levels of authority and in a timely manner
Ensures customer services standards are followed by all team members and addresses issues as they arise.
Resolve customer disputes in line with levels of authority in a timely fashion
Actively support Sportsbook Development Strategy
Assists in the development of operational goals
Deliver a compliant environment at all times in the Sportsbook
Ensure Operations Manual procedures are in place at all times and all team members adhere strictly to security procedures
Develop the Skills and knowledge of the Sportsbook team
Ensure Sportsbook Marketing is always up to date and in line with the way to display
Must be able to apply knowledge gained from training, education, and work experience.
Must be friendly and courteous at all times.
Able to satisfactorily complete assignable work tasks requested by the department leaders.
Must proactively prioritize needs and effectively manage resources.
Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
Ensure customer service standards are met and retained.
Other duties as assigned by management