Sportsbook Manager

Caesars Entertainment•Baltimore, MD

7d•$60,000 - $70,000

About The Position

The Sportsbook Manager is responsible for effectively managing the operations of our Sportsbook and fostering a high-performing, welcoming environment that is focused on customer service and compliance.

Requirements

2+ years’ experience as a Sports Book Supervisor
Must be able to work independently with minimal supervision
Must be confident in one’s ability to assess situations and make informed decisions
Good interpersonal communication skills
Ability to manage relationships
Strong problem-solving skills
Ability to manage a diverse range of activities and effectively prioritize responsibilities
Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable)
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs.
Must be able write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position may be exposed to a smoke-filled environment

Responsibilities

Effectively manage the day-to-day activities and business levels of a sports book: hiring, scheduling, training and mentoring staff, and fostering an environment focused on high performance, compliance and excellent customer service
Demonstrate leadership and ensure operational effectiveness which will yield a successful operation
Generate opportunities to maximize handle, profitability, and promotion of the Caesars Brand
Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always.
Ensure betting control guidelines are adhered to within the sports book.
Foster an environment focused on customer service and compliance.
Develop skills and knowledge of the sports book team.
Plan and execute an effective staffing model, keeping in line with an approved budget.
Direct and motivate the relevant stakeholders during planning, execution, and opening.
Establish and maintain effective and professional working relationships with internal and external contacts.
Promote a positive image for Caesars within the industry and community.