SPORTSBOOK MANAGER

Seminole Gaming • Hollywood Seminole Reservation, FL

4d • Onsite

About The Position

About Seminole Hard Rock Hotel & Casino Hollywood
Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Requirements

• Five (5) or more years of experience in Gaming and or Sportsbook related management roles.
• Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Flexible during times of change, and the ability to work at speed.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations.
• Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers.
• Understand sports wagering terminology and products as well as managing customer expectations.
• The ability to make optimal decisions in high pressure situations.
• Must be able to stand or walk for long periods of time and work in a loud, smoking environment.
• Experience and demonstrated capability to make data driven decisions to continually optimize performance within established constraints.
• Data driven and results focused.
• Strong communicator and collaborator.
• Proactive, passionate, and demonstrates strong leadership skills.
• Exceptional written and verbal communication skills.
• Strong attention to detail and a problem-solving mind.

Responsibilities

• Oversee and manage day-to-day customer satisfaction and operations of a medium-scale Sportsbook in Florida, including developing team members, implementing strategies to increase productivity and revenues, and ensuring industry-leading customer experience
• Must adhere to the Seminole Tribe's Policies and Procedures.
• Support the creation of an operational plan for operating and maintaining a Retail Sportsbook in a casino environment on a day-to-day basis
• Foster and manage relationships with existing casino stakeholder & HRD to enhance the success.
• Ensure vigilance and control against all regulated areas of the Retail Sports Betting business.
• Support the execution of strategies and opportunities from HRD to introduce a Sportsbook product to the brands existing customer base.
• In cooperation with HRD, leverage analytics to provide insights, make recommendations to reach players in new ways, and create value at the casino property.
• Develop and coach a team including Sportsbook Supervisors and Sportsbook Agents.
• Liaise with customer base in-person to provide product education and develop loyal relationships.
• Work with HRD Risk Management team in the monitoring Sportsbook risk and liability.
• Collaborate with the Compliance Department to ensure product and operating procedures are compliant with all regulations, including ICS, SOPs, AML, Title 31, etc.
• Handles customer disputes in a professional manner.
• Performs other duties as assigned.

Benefits

• We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more!
• Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed