Sportsbook Manager

Kansas Star Casino•Mulvane, KS

About The Position

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Know and understand the properties financial reports in detail and identify and take action on any changes in the business. Pro-actively monitor competitor activity and ensure that the business is fast to respond. Use the knowledge of Sportsbook team to help maintain awareness of issues within the marketplace. Take responsibility for positively managing the implementation of change and the introduction of initiatives within the area. Work with the Risk and Trading Team to ensure correct markets and pricing. Ensure compliance to all Federal, local, and state regulations. Ensure smooth communication of key issues and initiatives. Conduct monthly business review meetings to discuss the business strategy and ways to improve the business. Actively acquire guests from competitors and regularly review where opportunities exist to grow market share. Ensure that any issues impacting guests are resolved immediately. Identify, plan and execute local initiatives for market growth. Ensure that Sportsbook team are delivering the brand offer to guests. Escalate employee relations and customer disputes in a timely manner and where necessary use the company’s disciplinary and grievance procedure (if applicable) Take ownership of an area of specialty for the Sportsbook (Compliance, Customer Experience, Learning & Development, Sportsbook Operations, VIP, and Administration) in the absence of the Sportsbook General Manager Work closely with property management to ensure appropriate training and staffing of sportsbook personnel. · Develop a personal network with key members of local organizations e.g. Police, Council, Newspapers, entertainment venues Perform other sportsbook duties/roles, as needed.

Requirements

4+ years of managerial experience preferred.
1-2+ years’ experience with cash handling and sportsbook betting experience preferred.
1+ year ticket writer/cashier experience preferred.
Strong background and in-depth knowledge of the gaming industry and betting process preferred.
Be able to work under pressure.

Responsibilities

Know and understand the properties financial reports in detail and identify and take action on any changes in the business.
Pro-actively monitor competitor activity and ensure that the business is fast to respond.
Use the knowledge of Sportsbook team to help maintain awareness of issues within the marketplace.
Take responsibility for positively managing the implementation of change and the introduction of initiatives within the area.
Work with the Risk and Trading Team to ensure correct markets and pricing.
Ensure compliance to all Federal, local, and state regulations.
Ensure smooth communication of key issues and initiatives.
Conduct monthly business review meetings to discuss the business strategy and ways to improve the business.
Actively acquire guests from competitors and regularly review where opportunities exist to grow market share.
Ensure that any issues impacting guests are resolved immediately.
Identify, plan and execute local initiatives for market growth.
Ensure that Sportsbook team are delivering the brand offer to guests.
Escalate employee relations and customer disputes in a timely manner and where necessary use the company’s disciplinary and grievance procedure (if applicable)
Take ownership of an area of specialty for the Sportsbook (Compliance, Customer Experience, Learning & Development, Sportsbook Operations, VIP, and Administration) in the absence of the Sportsbook General Manager
Work closely with property management to ensure appropriate training and staffing of sportsbook personnel.
Develop a personal network with key members of local organizations e.g. Police, Council, Newspapers, entertainment venues
Perform other sportsbook duties/roles, as needed.