Sportsbook Manager - Full Time (Caesars Atlantic City - WHN)

Caesars Entertainment • Atlantic City, NJ

86d • $55,000 - $60,000

About The Position

The Sportsbook Manager is responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance.

Requirements

• 2+ years of management experience in a retail environment, preferably in a sports book.
• Must be able to work independently with minimal supervision.
• Must be confident in one's ability to assess situations and make informed decisions.
• Good interpersonal communication skills.
• Ability to manage relationships.
• Strong problem-solving skills.
• Ability to manage a diverse range of activities and effectively prioritize responsibilities.
• Successfully pass all onboarding requirements necessary for this job (drug screen, background, etc.).

Nice To Haves

• Prior work experience in a sports book is highly preferred.
• Ability to motivate, lead, and mentor staff members.
• Effective communication skills, both written and verbal.
• Professional appearance and demeanor.
• Self-starter attitude who shows initiative.
• Committed to delivering an elevated level of customer service.

Responsibilities

• Responsible for the operation and conduct of the sports wagering lounge pursuant to N.J.A.C 13:69D-1.11(b) 8 for Caesars Atlantic City.
• Effectively assist and manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff.
• Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms.
• Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike.
• Manage all aspects of our sports betting equipment.
• Demonstrate leadership and ensure operational effectiveness which will yield a successful operation.
• Generate opportunities to maximize handle, profitability, and promotion of the Brand.
• Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members.
• Ensure betting control guidelines are adhered to within the sports book.
• Foster an environment focused on customer service and compliance.
• Develop skills and knowledge of the sports book team.
• Plan and execute an effective staffing model, keeping in line with an approved budget.
• Direct and motivate the relevant stakeholders during planning, execution, and opening.
• Establish and maintain effective and professional working relationships with internal and external contacts.
• Promote a positive image for the company within the industry and community.
• May perform additional duties as assigned.

Benefits

• Salary range: $55,000 - $60,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: No Education Listed