Sportsbook Manager (FT)

William Hill Sportsbook • Westlake, LA

129d

About The Position

Caesars Sportsbook, now a part of Caesars Entertainment, has an opening for a Sportsbook Manager at the Horseshoe Lake Charles Casino in Westlake, LA. Reporting to the Area Manager, you will be responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance.

Requirements

• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Effective communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering an elevated level of customer service

Responsibilities

• Effectively assist and manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service
• Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms
• Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike
• Manage all aspects of our sports betting equipment
• Demonstrate leadership and ensure operational effectiveness which will yield a successful operation
• Generate opportunities to maximize handle, profitability, and promotion of the Brand
• Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always
• Ensure betting control guidelines are adhered to within the sports book
• Foster an environment focused on customer service and compliance
• Develop skills and knowledge of the sports book team
• Plan and execute an effective staffing model, keeping in line with an approved budget
• Direct and motivate the relevant stakeholders during planning, execution, and opening
• Establish and maintain effective and professional working relationships with internal and external contacts
• Promote a positive image for the company within the industry and community
• Additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Amusement, Gambling, and Recreation Industries
• Number of Employees: 11-50 employees