Sportsbook Food Server (Pending Regulatory Approval)

PENN Entertainment • St. Louis, MO

5d • $7

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. FULL-TIME AND PART-TIME AVAILABLE As a Sportsbook Food Server you will, Shift: Varies | Pay: $6.875 per hour plus tips Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest. Provides personalized service and uses guest’s name at least twice during all interactions. Greets each guest entering and leaving restaurant. Operates a cash register/POS System, ringing proper amount into the register and giving the guest correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. Works well with others, especially F&B team members, F&B leadership team and slots leadership team. Complete all assigned opening and closing duties. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Thanks to customers, invites them back, wishes them luck and makes it easy for them to get back in play.

Requirements

• Must be 21 years of age.
• High school diploma or equivalent.
• Read, write, speak and understand English.
• Excellent customer service/communication skills.
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
• Must meet professional appearance standards as prescribed by company policy.
• Able to work at a fast pace in an often crowded/noisy environment.
• Must be able to accurately and quickly process all cash transactions.
• Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs).
• Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas.
• Must be able to tolerate industry standard chemicals used for cleaning and sanitizing.
• Able to tolerate second-hand smoke, noise, bright lights.
• Must be able to maintain a neat and professional appearance and uphold the company appearance standards.

Nice To Haves

• Prior customer service in a fast-paced environment preferred.
• Previous serving experience in a high-volume restaurant preferred.

Responsibilities

• Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.
• Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest.
• Provides personalized service and uses guest’s name at least twice during all interactions.
• Greets each guest entering and leaving restaurant.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
• Works well with others, especially F&B team members, F&B leadership team and slots leadership team.
• Complete all assigned opening and closing duties.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Thanks to customers, invites them back, wishes them luck and makes it easy for them to get back in play.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees