Sportsbook Floor Security Representative
About The Position
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Security Guard in our Retail Sportsbook, you will create a secure and welcoming environment for both customers and team members. You'll monitor access points, review IDs for age verification, and operate metal detectors to ensure safety protocols are followed. In this role, you'll respond to guest concerns, document incidents, and handle disputes or medical situations when needed. Your efforts will help safeguard company assets, assist with transfers, and ensure a smooth and secure experience for everyone in the venue.
Requirements
- High school diploma or GED equivalent .
- Excellent customer service skills and basic computer knowledge.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Ability to lift up to 35 lbs, stand and walk for the entire length of shift, and walk up and down stairs frequently.
Nice To Haves
- Background in criminal justice is a plus.
Responsibilities
- Review patron's IDs for authenticity and age verification upon arrival.
- Operate metal detectors and vet guests as they pass through the devices.
- Direct visitors and vendors to appropriate locations and escort the transfer of monies from one area to another.
- Observe and report procedural violations, rule infractions, and illegal activity; notify management when necessary.
- Document property damage, theft, fraud, burglaries, unusual occurrences, lost and found, and patron or employee injury.
- Respond to patron disputes, aggressive behavior incidents, intoxicated patrons, medical incidents, and accidents, fire alarms, and other life safety matters.
- May be required to render medical first aid.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
