Sports Simulator Attendant (Part Time) - Stadium Club - Caribe Royale Hotel Orlando

Caribe Royale•Orlando, FL

About The Position

As a Sports Simulator Attendant, you'll be at the heart of creating a fun and immersive experience for our customers. You'll be responsible for assisting guests in our virtual reality room bays, ensuring they have a blast while using our state-of-the-art technology. Your enthusiasm, energy, and attention to detail will play a vital role in making sure each customer leaves with unforgettable memories.

Requirements

High school diploma or equivalent; additional education or training in gaming, virtual reality, or hospitality is a plus.
Passion for gaming, technology, and virtual reality experiences.
Friendly, outgoing, and customer-oriented personality with exceptional interpersonal skills.
Strong attention to detail and organizational skills to maintain a clean and tidy VR room area.
Basic technical knowledge and troubleshooting skills related to virtual reality equipment.
Physical stamina to stand for extended periods and assist customers with equipment setup.
Must be available to work flexible schedules including nights, weekends, and holidays.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Ability to communicate in the English language.
Second language is a plus.
Ability to perform proper chemical handling, cleaning techniques and use of equipment/machinery.
Must be available to work flexible schedules including nights, weekends, and holidays.
Must be able to work in a fast-paced environment.
Must be physically fit in order to lift, pull and push items up to 50 pounds. Also requires standing/walking/reaching and bending throughout shift.

Nice To Haves

additional education or training in gaming, virtual reality, or hospitality is a plus.
Second language is a plus.

Responsibilities

Guest Assistance: Welcome and greet customers as they enter the virtual reality room area. Provide a warm and friendly introduction to our technology and the activities available.
Bay Setup: Prepare virtual reality room bays for customer use, ensuring all equipment is in excellent working condition. Keep the bays clean and organized, ready to offer a smooth and enjoyable experience.
Customer Orientation: Guide customers through the virtual reality setup process, explaining how to use the different sports equipment, handle controllers, and navigate through various games and experiences.
Safety Briefing: Conduct brief safety demonstrations to ensure customers understand the do's and don'ts while using the sports simulator equipment to maintain a safe environment.
Game Selection: Assist customers in choosing from a wide selection of virtual reality games and experiences, offering recommendations based on their interests and skill levels.
Technical Support: Provide basic technical support to customers, troubleshooting any issues with the Sports Simulator and assisting them with starting or restarting games when necessary.
Guest Engagement: Foster a fun and energetic atmosphere, engaging customers in conversations about their experiences, offering tips, and celebrating their achievements.
Cleaning and Maintenance: Regularly clean and sanitize the Sports Simulator Attendant equipment and bays between customer sessions to maintain a high standard of hygiene.
Upselling and Promotions: Introduce customers to additional experiences, packages, or special promotions to enhance their visit and drive sales.
Cash Handling: Process customer payments, handle cash transactions accurately, and manage the point-of-sale system.
Customer Feedback: Collect customer feedback, suggestions, and ideas to continuously improve our offerings and service.